Senior AI Workflow & Systems Architect (Remote)

CSAA

California (MO)

Remote

USD 144,000 - 193,000

Full time

2 days ago

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Job summary

CSAA Insurance Group (CSAA IG) seeks an AI Workflow & Systems Designer to partner across business and technology, redefining complex workflows and creating AI-ready systems of work. The role leads discovery, defines how people and AI work together, translates business needs into implementation-ready designs, and helps build repeatable Enterprise Systems Design practices.

You will work with business leaders and engineering teams to design end-to-end systems of work, decompose workflows for AI,

Qualifications

Bachelor’s degree or equivalent practical experience.
10+ years in systems design, service design, workflow/process transformation, or related fields.
Deep expertise in systems thinking, service design, and workflow design.
Experience leading sophisticated multi-functional engagements with multiple units.
Strong AI fluency and knowledge of human-AI interaction.

Responsibilities

Lead AI workflow reinvention and systems-of-work design across business units.
Design end-to-end systems of work linking front-stage experiences with backstage processes and AI agents.
Facilitate workshops to align multi-functional teams on future-state decisions.
Translate complex workflows into implementation-ready design artifacts.
Define human-AI roles, decision points, controls, and automation opportunities.