Senior AI Workflow & Systems Designer

CSAA; Massachusetts; Remote; USD 144,000 - 192,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Flexible workplace

Job summary

CSAA Insurance Group is seeking an experienced AI Workflow & Systems Designer to reinvent workflows and design enterprise systems that align business goals with AI-enabled delivery. You will partner with business leaders and cross-functional teams to translate needs into implementable designs and reusable patterns.

The role emphasizes human-in-the-loop design, governance, and scalable methods, with a remote-first setup across the United States (excluding Hawaii and Alaska).

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years in systems design, service design, or digital transformation.
• Deep expertise in systems thinking and workflow design.
• Experience leading multi-functional engagements with senior stakeholders.
• Strong AI fluency and human-AI interaction knowledge.

Responsibilities

• Lead discovery and future-state design of sophisticated workflows.
• Translate business needs into implementation-ready designs.
• Design end-to-end systems of work connecting front-stage and backstage.
• Facilitate workshops moving teams from ambiguity to aligned decisions.
• Create implementation-ready design artifacts and patterns.
• Collaborate with Business Leaders, Architecture, Data, and Engineering.

Skills

Systems thinking

Service design

Workflow design

AI fluency

Human-in-the-loop design

Workshop facilitation

Executive stakeholder communication

Education

Bachelor's degree or equivalent practical experience

Job description

CSAA Insurance Group is seeking an experienced AI Workflow & Systems Designer to reinvent workflows and design enterprise systems that align business goals with AI-enabled delivery. You will partner with business leaders and cross-functional teams to translate needs into implementable designs and reusable patterns.

The role emphasizes human-in-the-loop design, governance, and scalable methods, with a remote-first setup across the United States (excluding Hawaii and Alaska).