Senior AI Workflow & Systems Design Lead - Remote

CSAA Insurance Group; Arkansas; Remote; USD 144,000 - 193,000; Full time

Job summary

CSAA Insurance Group seeks an AI Workflow and Systems Design Lead to reinvent complex workflows and design AI-ready systems of work. This senior role partners with business leaders to translate needs into implementation-ready designs that span people, processes, and technology.

You will drive discovery, define how people and AI work together, and deliver repeatable design practices, while guiding cross-functional teams toward concrete outcomes in a remote, national scope.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, or related fields.
• Deep expertise in systems thinking, service design, and workflow design, with ability to translate problems into future-state designs.
• Experience leading multi-functional engagements involving multiple units or platforms.
• Strong AI fluency, including generative AI, agents, automation, and decision support.

Responsibilities

• Lead AI workflow reinvention and systems-of-work design across business and technology.
• Partner with business leaders to understand goals, pain points, and opportunities for workflow redesign.
• Translate complex workflows into clear, implementation-ready designs and artifacts.
• Define human-AI roles, decision points, and exception handling for scalable solutions.
• Collaborate with architecture, data, and engineering during discovery and design.

Skills

AI fluency

Systems thinking

Design artifacts

Workshop facilitation

Influence without authority

Education

Bachelor's degree or equivalent practical experience

Job description

CSAA Insurance Group seeks an AI Workflow and Systems Design Lead to reinvent complex workflows and design AI-ready systems of work. This senior role partners with business leaders to translate needs into implementation-ready designs that span people, processes, and technology.

You will drive discovery, define how people and AI work together, and deliver repeatable design practices, while guiding cross-functional teams toward concrete outcomes in a remote, national scope.