Senior AI Workflow & Systems Design Lead (Remote)

CSAA Insurance Group; United States; Remote; USD 144,000 - 193,000; Full time

Job summary

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead for a remote role. You will partner with leaders to reinvent workflows, design end-to-end systems of work, and ensure human‑AI collaboration across the enterprise.

The role emphasizes scalable patterns, design artifacts, and cross‑functional influence. We value experienced designers who can translate business needs into actionable designs.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating sophisticated business problems into coherent future-state systems.
• Demonstrated experience leading sophisticated multi‑functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Solid ability to move between front‑stage and backstage systems.
• Solid ability to create and communicate design artifacts such as systems‑of‑work blueprints, service blueprints, workflow maps, dependency maps, role and handoff models, decision models, and operating‑model designs.
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI‑enabled workflow patterns.
• Solid understanding of human‑AI interaction and human‑in‑the‑loop design.

Responsibilities

• Lead AI Workflow Reinvention and Systems-of-Work Design across business units and technologies.
• Design human-in-the-loop approaches that balance judgment, accountability, and trust.
• Create implementation-ready artifacts that align people, AI, processes, data, and controls.
• Partner with business leaders to articulate goals and enable enterprise systems delivery.
• Help build repeatable enterprise patterns and reusable design assets.

Skills

Systems thinking

Service design

Workflow design

AI fluency

Human-in-the-loop design

Education

Bachelor's degree or equivalent practical experience

Job description

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead for a remote role. You will partner with leaders to reinvent workflows, design end-to-end systems of work, and ensure human‑AI collaboration across the enterprise.

The role emphasizes scalable patterns, design artifacts, and cross‑functional influence. We value experienced designers who can translate business needs into actionable designs.