Senior AI Systems & Workflow Design Lead (Remote)

CSAA Insurance Group; Central City (NE); Teletrabalho; USD 140 000 - 190 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual bonus up to 12%

Remote-friendly

Flexible workplace

Home-based roles

Resumo da oferta

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead to partner with business and technology teams to redesign complex workflows and create AI-ready systems of work. This senior contributor role leads discovery, defines how people and AI collaborate, and translates business needs into implementation-ready designs for enterprise systems.

Responsibilities include leading AI workflow reinvention, end-to-end design across teams and data sources, and creating artifacts that guide

Qualificações

• Bachelor's degree or equivalent practical experience.
• ~10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
• ~ Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating sophisticated business problems into coherent future-state systems.
• ~ Demonstrated experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• ~ Solid ability to create and communicate design artifacts such as systems-of-work blueprints, service blueprints, workflow maps, dependency maps, role and handoff models, decision models, and operating-model designs.
• ~ Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.

Responsabilidades

• Lead AI Workflow Reinvention and Systems-of-Work Design.
• Partner directly with business leaders and multi-functional teams to understand strategic goals, pain points, customer or employee needs, and opportunities for workflow reinvention.
• Lead current-state assessment and lead future-state design for sophisticated workflows spanning multiple teams, applications, channels, data sources, decisions, and controls.
• Design end-to-end systems of work that connect front-stage experiences with the backstage people, processes, technology, data, decisions, controls, AI agents, and support capabilities required to deliver the outcome.
• Move teams beyond application-level optimization by identifying how the complete outcome must work across organizational and system boundaries.
• Translate sophisticated workflows into clear, visual, implementation-ready design artifacts.
• Design Human + AI Ways of Working
• Identify where AI can create meaningful value within a workflow through automation, augmentation, recommendations, decision support, orchestration, or autonomous action.
• Decompose workflows into the elements needed for AI design, including tasks, decisions, required context, data and knowledge, tools and actions, business rules and controls, and exceptions and critical issue paths.
• Define the appropriate division of work between employees, customers, partners, AI agents, automation, and traditional systems.
• Design human-in-the-loop approaches that preserve appropriate judgment, accountability, oversight, and trust.
• Ensure AI-enabled workflow designs reflect both business value and operational realities rather than applying AI for its own sake.
• Create Implementation-Ready Systems Design Artifacts
• Lead the development of systems design outputs that make sophisticated work visible, align multi-functional teams, and enable confident downstream decisions.
• Translate business outcomes and future-state concepts into clear, actionable representations of how work should operate across people, AI, processes, decisions, data, controls, and technology.
• Surface key cross-system requirements, dependencies, ownership questions, handoffs, risks, and unresolved decisions early enough to influence architecture and delivery.
• Clarify human and AI roles, decision points, exceptions, controls, and opportunities for automation or augmentation where relevant.
• Document future-state workflows, operating-model implications, and reusable patterns at the level of detail appropriate for the engagement.
• Connect Business Intent to Technology Delivery
• Serve as a connective design partner between business goals and downstream technology implementation.
• Work closely with business divisions, BRMs, Architecture, Data, Engineering, and Governance teams during discovery and design.
• Surface cross-system requirements, dependencies, design choices, and unresolved decisions early enough to influence architecture and delivery.

Conhecimentos

Systems thinking

Service design

Workflow design

AI fluency

Human-in-the-loop

Stakeholder collaboration

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead to partner with business and technology teams to redesign complex workflows and create AI-ready systems of work. This senior contributor role leads discovery, defines how people and AI collaborate, and translates business needs into implementation-ready designs for enterprise systems.

Responsibilities include leading AI workflow reinvention, end-to-end design across teams and data sources, and creating artifacts that guide