Remote Senior AI Workflow Architect & Systems Design Lead

CSAA Insurance Group; Phoenix (AZ); Remote; USD 160,000 - 210,000; Full time

Benefits offered by this job

Remote-friendly

401(k) with company match

Job summary

CSAA Insurance Group is seeking a senior AI Workflow and Systems Design Lead to reimagine enterprise workflows and build AI-ready systems of work. This remote role partners with business and technology leaders to translate needs into implementation-ready designs.

You will design end-to-end systems, enable cross-functional collaboration, and guide initiatives from discovery to delivery with a focus on human-AI collaboration and governance.

Qualifications

• Bachelor's degree or equivalent practical experience in design, strategy, or related field.
• 10+ years of experience in systems design, service design, workflow transformation, or product management.
• Strong AI fluency, including generative AI, automation, and decision support.
• Experience facilitating senior-level, cross-functional workshops.
• Ability to translate business needs into system-of-work designs.

Responsibilities

• Lead AI workflow reinvention and systems-of-work design across business units.
• Partner with leaders to define future-state workflows spanning multiple teams and data sources.
• Create implementation-ready artifacts: blueprints, maps, and operating models.
• Define human-AI roles, decision points, and controls for scalable solutions.
• Collaborate with Architecture, Data, Engineering, and Governance on design delivery.

Skills

Systems thinking

Human-AI interaction

Workshop facilitation

Design artifacts

Cross-functional collaboration

Education

Bachelor's degree or equivalent practical experience

Master's degree in Design Strategy / HCI / Service Design

Job description

CSAA Insurance Group is seeking a senior AI Workflow and Systems Design Lead to reimagine enterprise workflows and build AI-ready systems of work. This remote role partners with business and technology leaders to translate needs into implementation-ready designs.

You will design end-to-end systems, enable cross-functional collaboration, and guide initiatives from discovery to delivery with a focus on human-AI collaboration and governance.