Senior AI UX & Conversation Designer

Accenture; Beaverton (OR); On-site; USD 90,000 - 170,000; Full time

Job summary

Accenture Song is seeking an Experience Designer to shape AI-powered cust omer service experiences with a strong UI/UX foundation. You will work with a cross-disciplinary team to design end-to-end experiences for enterprise-scale deployments, including chat and agent dashboards.

The role emphasizes accessibility, human-in-the-loop design, and collaboration with AI engineers and CX strategists, with travel as required for client support.

Qualifications

• 3+ years of professional UI/UX design for web or mobile
• 1+ years designing conversational or AI-driven experiences (chatbots, virtual agents, voice interfaces)
• 2+ years leading 2–3 end-to-end design initiatives from discovery to high-fidelity execution
• 2+ years using Figma for production work with components, variants, auto-layout and interactive prototyping
• 2+ years collaborating with cross-functional roles in agile delivery environments

Responsibilities

• Own end-to-end UX and product design for AI-powered customer service solutions, from discovery to high-fidelity prototypes
• Design screen-based interfaces for chat experiences, dashboards, escalation workflows, and self-service tools on web and mobile
• Translate AI behaviors into clear, transparent user experiences aligning with business requirements
• Collaborate with product managers, AI/NLP engineers, CX strategists to align design intent with system behavior
• Plan and conduct usability testing, synthesize insights, and iterate designs accordingly
• Contribute to AI-native design systems including accessibility patterns and human-in-the-loop interactions
• Ensure cohesive end-to-end journeys across screen-based and conversational touchpoints

Skills

UI/UX design

Conversational AI

End-to-end product design

Figma

Cross-functional collaboration

Tools

Figma

Job description

Accenture Song is seeking an Experience Designer to shape AI-powered cust omer service experiences with a strong UI/UX foundation. You will work with a cross-disciplinary team to design end-to-end experiences for enterprise-scale deployments, including chat and agent dashboards.

The role emphasizes accessibility, human-in-the-loop design, and collaboration with AI engineers and CX strategists, with travel as required for client support.