Senior AI Product Lead, Inbound Strategy

ServiceNow; Mountain View (CA); Hybrid; USD 191,000 - 334,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is hiring a senior product leader to drive AI-native product strategy in Mountain View, CA. You will own the roadmap, coordinate across teams, and turn cutting-edge AI research into differentiating features. You’ll shape requirements, engage stakeholders, and ensure customer-centric outcomes across platforms and APIs.

The role emphasizes deep knowledge of MCP, A2A workflows, LLM capabilities, and pricing models, with equity and a comprehensive compensation package.

Qualifications

• Experience integrating AI into work processes and workflows.
• 12+ years of software product management experience.
• Strong prioritization and high-impact focus.
• Ability to define requirements and build a roadmap.
• Customer-centric mindset and relationship building.
• Experience shipping AI-native products from conception to production.

Responsibilities

• Guide product strategy toward $10B+ revenue growth.
• Communicate product priorities and build consensus.
• Own outcomes across teams regardless of role.
• Coordinate multiple teams to move projects through development.
• Stay ahead of AI product trends and turn insights into bets.
• Incorporate usability studies and market assessments into requirements.
• Translate complex problems into clear requirements and solutions.
• Develop multi-channel communications for different audiences.
• Promote efforts across groups and influence stakeholders.

Skills

AI integration

Stakeholder management

Team leadership

Product strategy

Prioritization

Tools

MCP architecture

LLM capabilities

Job description

ServiceNow is hiring a senior product leader to drive AI-native product strategy in Mountain View, CA. You will own the roadmap, coordinate across teams, and turn cutting-edge AI research into differentiating features. You’ll shape requirements, engage stakeholders, and ensure customer-centric outcomes across platforms and APIs.

The role emphasizes deep knowledge of MCP, A2A workflows, LLM capabilities, and pricing models, with equity and a comprehensive compensation package.