Senior Staff Product Designer AI/ML Strategy Lead

ServiceNow; Kirkland (WA); On-site; USD 191,000 - 334,000; Full time

Benefits offered by this job

Health plans

401(k) plan

ESPP

Matching donations

Flexible time away

Family leave programs

Job summary

ServiceNow in Kirkland, WA is seeking a Senior Staff Designer for the AI/ML team to shape design direction of a strategic AI product handling large data sets. You will work across strategy and hands-on design, defining evolving patterns and laying the foundation for the team.

The role blends high-level vision with practical execution to improve experiences enterprise-wide. The position requires a proven design leader with 10+ years of experience and a track record in data-centric product design.

Qualifications

• Experience integrating AI into work processes, decision-making, or problem-solving.
• 10+ years of relevant design experience.
• Experience designing products/features for complex, interconnected data (analytics platforms, data visualization, enterprise data tools).
• An inspiring portfolio with exceptional product design solutions for end-to-end journeys.
• Experience producing high-fidelity specifications for deliverables across domains.
• Advocate for design value and purpose across the company and externally.
• Influence skills to improve product design processes across teams.
• Experience participating in full product development lifecycle of web/software apps.
• Experience in user experience design or industry experience (corporate, software, web or agency).

Responsibilities

• Lead large, cross-product initiatives delivering world-class product experiences that influence product strategy.
• Drive exceptional end-to-end user experience, design languages, and frameworks across domains.
• Provide strategic direction and leadership for large collaborative efforts with multidisciplinary teams.

Skills

AI integration

10+ years design

Data visualization

Portfolio

High-fidelity specs

Design leadership

Process improvement

Product lifecycle

UX design experience

Job description

ServiceNow in Kirkland, WA is seeking a Senior Staff Designer for the AI/ML team to shape design direction of a strategic AI product handling large data sets. You will work across strategy and hands-on design, defining evolving patterns and laying the foundation for the team.

The role blends high-level vision with practical execution to improve experiences enterprise-wide. The position requires a proven design leader with 10+ years of experience and a track record in data-centric product design.