Senior AI-Native Product Manager: Voice & Inbound AI

Servicenow; Santa Clara (CA); On-site; USD 167,000 - 291,000; Full time

Job summary

ServiceNow in Santa Clara is seeking an experienced Senior Product Manager to own an AI-Native product end to end, from the customer problem to production metrics.

You will work with large IT organizations, define what “good” means for autonomous agents, and partner with engineering and our AI Quality CoE. This role requires strong data analysis, ownership mindset, and ability to ship inside complex enterprise environments.

Qualifications

• Owned an AI-Native product end to end.
• Shipped something built on LLMs to paying customers.
• Able to pull data and understand how a metric was built.

Responsibilities

• Own an AI-Native product end to end, from the customer problem through launch criteria to how it performs in production.
• Deploy forward with some of the largest IT organizations in the world, using real data in their environment to inform the AI agent.
• Define what ‘good’ means for an autonomous agent with engineering and the AI Quality CoE, and maintain the performance bar.

Skills

AI product ownership

LLM experience

Data analysis

Stakeholder management

Cross-functional collaboration

Job description

ServiceNow in Santa Clara is seeking an experienced Senior Product Manager to own an AI-Native product end to end, from the customer problem to production metrics.

You will work with large IT organizations, define what “good” means for autonomous agents, and partner with engineering and our AI Quality CoE. This role requires strong data analysis, ownership mindset, and ability to ship inside complex enterprise environments.