Senior AI-Native Engineer: Architect Intelligent Workflows

ServiceNow; Addison (TX); On-site; USD 260,000 - 380,000; Full time

Job summary

ServiceNow is seeking a senior engineering leader for AI-native development within Flow. You will guide architectural decisions, shape agent runtimes, tools, prompts, and context handling, ensuring reliable, governable AI-enabled workflows across our product lines.

The role emphasizes cross-team collaboration, mentoring senior engineers, and delivering scalable solutions with focus on safety and governance in an enterprise SaaS environment.

Qualifications

• Experience leveraging AI in work processes and hands-on fluency with AI-assisted and agentic development.
• 12+ years of software engineering experience with track record of technical leadership at staff level or equivalent.
• Strong proficiency in TypeScript or another statically typed language and solid system design skills.
• Hands-on experience building or integrating LLM-based features: prompt design, retrieval or context management, evaluation, and cost/latency tradeoffs.
• Working knowledge of agentic architectures, including tool use, orchestration, and human-in-the-loop controls.

Responsibilities

• Lead design and delivery of complex, cross-functional features across the product, from architecture through production operations.
• Build AI-native capabilities: agent loops and tools, prompt design, retrieval, and evaluation harnesses.

Skills

AI integration experience

Staff-level leadership

TypeScript proficiency

LLM features experience

Agentic architectures knowledge

Clear written and verbal communication

Enterprise SaaS familiarity

Job description

ServiceNow is seeking a senior engineering leader for AI-native development within Flow. You will guide architectural decisions, shape agent runtimes, tools, prompts, and context handling, ensuring reliable, governable AI-enabled workflows across our product lines.

The role emphasizes cross-team collaboration, mentoring senior engineers, and delivering scalable solutions with focus on safety and governance in an enterprise SaaS environment.