Senior AI/ML Product Design Lead

ServiceNow; Washington; On-site; USD 191,000 - 334,000; Full time

Benefits offered by this job

Equity

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Sr. Staff Designer on the AI/ML team to shape the design direction of strategic AI products handling large data sets. You will balance strategic thinking with hands-on design work, helping define the future of evolving products and laying the foundation for the team to build upon.

You will lead cross-functional initiatives, set design strategy, and collaborate with engineering, product management, and other designers to deliver scalable experiences worldwide.

Qualifications

• Experience integrating AI into work processes or decision-making.
• 10+ years of relevant design experience.
• Experience designing for complex, interconnected data (analytics platforms, data visualization, enterprise data tools).
• Portfolio showing end-to-end product design solutions that meet user needs and business goals.
• Experience producing high-fidelity specs for design systems, languages, and frameworks.

Responsibilities

• Lead large, cross-product initiatives delivering world-class product experiences.
• Drive end-to-end UX, design languages, and frameworks across domains.
• Provide strategic direction and leadership for large collaborative efforts across teams.

Skills

AI integration

Cross-functional leadership

Data visualization

Product design strategy

End-to-end design

Portfolio of design work

Design systems

Communication

Job description

ServiceNow is seeking a Sr. Staff Designer on the AI/ML team to shape the design direction of strategic AI products handling large data sets. You will balance strategic thinking with hands-on design work, helping define the future of evolving products and laying the foundation for the team to build upon.

You will lead cross-functional initiatives, set design strategy, and collaborate with engineering, product management, and other designers to deliver scalable experiences worldwide.