Senior Product Designer - AI Content & UX Systems

Servicenow; Chicago (IL); Hybrid; USD 150,000 - 262,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Matching donations

Flexible time away

Family leave programs

Job summary

ServiceNow is seeking an experienced Product Designer to join the Product Design team, focusing on large-scale content architecture, AI-mediated retrieval, and cross-property consolidation. You will collaborate with engineering and product management from the outset and shape end-to-end design across diverse audiences including learners, admins, and community members.

The role emphasizes leadership, strong portfolios, and the ability to navigate complex information systems while aligning with

Qualifications

• BA/BS degree or higher in Design, Design Communication, HCI, or related field
• Experience in complete product development lifecycle of web and/or software applications
• Experience in user experience design or industry experience (corporate, software, web or agency)

Skills

Digital product design

Information architecture

Portfolio

Design leadership

UX frameworks

Strategic communication

User research synthesis

Figma

Cross-organizational collaboration

Adaptability

Learning platforms

AI-native design

Education

BA/BS in Design or related field

Tools

Figma

Job description

ServiceNow is seeking an experienced Product Designer to join the Product Design team, focusing on large-scale content architecture, AI-mediated retrieval, and cross-property consolidation. You will collaborate with engineering and product management from the outset and shape end-to-end design across diverse audiences including learners, admins, and community members.

The role emphasizes leadership, strong portfolios, and the ability to navigate complex information systems while aligning with