Senior AI Implementation Specialist - Enterprise SaaS

Unboxed Training & Technology; Richmond (VA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

Ample paid time off

Office on site

Job summary

Unboxed Training & Technology is seeking a Senior Implementation Specialist to serve as a trusted advisor to its most complex, high-value clients, guiding onboarding and adoption of Spoke, Coach and Mentor.

You will work with a cross-functional team to tailor solutions, support testing and go-lives, provide training, document best practices, and help improve implementation methodologies for enterprise customers.

Qualifications

• 4-6 years B2B client services experience with 3+ years of configuration and implementation experience with a company providing a complex SaaS platform to multiple enterprise-level clients.
• Proficiency with Microsoft Office Suite; Atlassian software experience a plus.
• Bachelor's degree preferred.

Responsibilities

• Effectively tracking and supporting multiple implementation projects concurrently, ensuring their timely delivery within predefined scope.
• Configuring and customizing the SaaS platform to meet client-specific requirements and solutions designs.
• Executing on implementation plans and post-implementation product-based projects.
• Troubleshooting and resolving issues during implementation, testing, and deployment phases.
• Supporting User Acceptance Testing (UAT) and client go-lives with technical expertise and platform insight.
• Providing training and end-user support during and after the implementation process.
• Contributing to internal best practices, process documentation, and implementation methodology improvements.
• Acting as a subject matter expert on all Unboxed software products by creating support documentation and responding to user requests.

Skills

Enterprise clients

Client services

Communication

Software config

System integration

Implementation

MS Office

Atlassian

Education

Bachelor's degree

Tools

Microsoft Office

Atlassian

Job description

Unboxed Training & Technology is seeking a Senior Implementation Specialist to serve as a trusted advisor to its most complex, high-value clients, guiding onboarding and adoption of Spoke, Coach and Mentor.

You will work with a cross-functional team to tailor solutions, support testing and go-lives, provide training, document best practices, and help improve implementation methodologies for enterprise customers.