Senior Enterprise Implementation Lead

Icehouseventures; New York (NY); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Medical benefits

Unlimited PTO

Relocation assistance

Office extras

Job summary

Icehouseventures is seeking an Implementation Specialist to onboard large enterprise clients into their AI platform for contract management. In this role, you will ensure customers experience a seamless implementation process, closely collaborating with senior legal and technical teams.

The ideal candidate should have 4–8+ years of experience in customer delivery roles, with a strong focus on managing complex projects and stakeholder environments. Competitive salary up to $170,000 and great benefits offered.

Qualifications

• 4–8+ years in implementation, professional services, onboarding, or customer delivery roles.
• Significant experience working with enterprise customers.
• Ability to scope ambiguous problems and design structured solutions.

Responsibilities

• Lead post-sale onboarding for large, complex enterprise customers.
• Facilitate structured scoping sessions to understand customer objectives.
• Design customer-specific Intelligence workflows and support.

Skills

Implementation experience

Customer management

Technical fluency

Project management

Strong communication

Job description

Icehouseventures is seeking an Implementation Specialist to onboard large enterprise clients into their AI platform for contract management. In this role, you will ensure customers experience a seamless implementation process, closely collaborating with senior legal and technical teams.

The ideal candidate should have 4–8+ years of experience in customer delivery roles, with a strong focus on managing complex projects and stakeholder environments. Competitive salary up to $170,000 and great benefits offered.