SaaS Implementation Specialist

RedTech Recruitment; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

RedTech is seeking a SaaS Implementation Specialist in San Francisco to lead software implementations from discovery and configuration through to training and adoption. The role adapts to experience, including senior-level responsibilities with executive stakeholders.

The position is on-site in San Francisco, CA, with a focus on delivering scalable configurations, customer success, and collaboration with cross-functional teams to drive successful product adoption.

Qualifications

• Experience in SaaS implementation or related client-facing roles.
• Strong project management skills with ability to handle multiple customer implementations.
• Excellent communication skills with enterprise customers.
• Strong analytical and problem-solving ability; translate requirements into solutions.
• Ability to quickly learn complex software and emerging technologies.
• High attention to detail and strong organizational skills.
• Interest in AI technologies and familiarity with Claude and ChatGPT.

Responsibilities

• Manage customer implementations from discovery to successful adoption.
• Translate customer requirements into scalable software configurations.
• Oversee implementation plans, timelines, priorities and risks.
• Deliver training and advise on platform functionality and best practices.
• Collaborate with Product, Customer Success, Support and other teams.
• Identify process improvements to enhance delivery.

Skills

SaaS implementation

Project management

Communication skills

Analytical thinking

Learning new software

Attention to detail

AI tooling

Enterprise customer handling

Education

Bachelor's degree GPA 3.5+

Tools

Claude

ChatGPT

Job description

SaaS Implementation Specialist - Up to Senior Level available

A fantastic opportunity for a SaaS Implementation Specialist to join a rapidly scaling AI software company that is expanding its Implementation team at multiple levels. They are looking to hire across a broad range of experience, from those with some commercial experience through to senior hires with a strong track record of leading complex implementations. You will work directly with enterprise customers to manage software implementations from discovery and configuration through to training and successful adoption, with the scope and responsibility of the role tailored to your experience.

Location: San Francisco, CA, initially on-site, 5 days a week

Requirements for SaaS Implementation Specialist:

• Commercial experience in SaaS implementation, software implementation, onboarding, professional services, delivery, customer success or a related client-facing role
• Strong project management skills with the ability to manage multiple customer implementations
• This company highly values a strong academic background, so requires an undergraduate degree with a GPA of 3.5 or above, or international equivalent
• Strong project management skills with the ability to manage multiple customer implementations
• Excellent communication skills and confidence working directly with enterprise customers
• Strong analytical and problem-solving ability, with the confidence to understand requirements and recommend effective solutions
• Ability to quickly learn complex software and emerging technologies
• Strong attention to detail and organisational skills
• Enthusiasm for AI technologies, including experience with tools such as Claude and ChatGPT

For more experienced hires, we are also looking for:

• Proven experience owning complex or high-value implementations end-to-end
• Confidence working with senior and executive-level customer stakeholders
• Ability to challenge requirements, manage difficult customer conversations and resolve complex delivery issues
• Experience coaching colleagues and helping improve implementation standards and best practices

Responsibilities for SaaS Implementation Specialist:

• Manage customer implementations from initial discovery through to successful adoption
• Understand customer requirements and translate these into scalable software configurations
• Manage implementation plans, timelines, priorities and delivery risks
• Deliver customer training and advise on platform functionality and best practice
• Work closely with Product, Customer Success, Support and other internal teams
• Identify opportunities to improve implementation processes and customer delivery
• For more experienced hires, lead complex strategic implementations and support the development of the wider team

What the role offers:

• Join a rapidly growing company working at the forefront of enterprise AI
• Work directly with major international organisations
• Take ownership of varied and technically interesting software implementations
• Excellent career progression within a rapidly expanding global team

Keywords: SaaS Implementation Specialist / Implementation Specialist / Implementation Consultant / Software Implementation Consultant / Product Implementation Specialist / Implementation Manager / Professional Services Consultant / Product Consultant / Customer Onboarding Specialist / Customer Implementation Manager / Implementation Lead / Technical Implementation Consultant / SaaS / Enterprise Software / Artificial Intelligence / AI / Claude / ChatGPT / Prompt Engineering / Software Configuration / Workflow Automation / Customer Onboarding / Product Adoption / Enterprise Applications / Process Automation / Systems Integration / API / NLP / Machine Learning / Data Integration / Computer Science / Business Management / Information Systems / Software Engineering / Engineering

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.