Senior AI Implementation & Rollout Lead

Code and Theory; Austin (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Code and Theory is seeking a Senior Account Manager to own the definition and success of Machine rollouts across enterprise and internal clients. You will define the work, manage scope, track budgets, and remove blockers alongside the Forward Deployed Engineering pod.

You will lead client engagements from pre-sales to go-live, ensure data sources are mapped, monitor adoption weekly, and drive executive reviews.

Qualifications

• 4-8 years in a client-facing delivery, implementation, or account ownership role at a SaaS, martech, or software implementations company.
• Experience owning the commercial side of an engagement: budget, burn, scope changes, and the conversations that come with them.
• Track record working closely with technical teams without being the one writing the code. Translate client needs into clear scope for engineers.
• Deep fluency in marketing workflows: briefs become assets, campaigns planned/trafficked, performance data informs decisions.
• Hands-on experience with AI tools. You have used LLMs as more than just a search engine; you can explain how agentic workflows are built and operated.
• Ability to run multiple implementations in parallel without losing the thread.
• Strong written and verbal communicator. You can explain a technical integration dependency to an account lead and an agentic decision-rights framework to a CMO.
• Organized and process-oriented. You build systems for yourself because rollouts live or die in the details.
• Comfortable in a startup-within-an-agency environment where ambiguity is the default and the playbook is still being written.
• Understanding of AI trust curves and agentic adoption patterns. You know stickiness is built through context accumulation, prompt mastery, and habit.

Responsibilities

• Own the definition and success of the implementation motion across your portfolio, from pre-sales through go-live, adoption, and expansion.
• Define the work: translate client goals into a scoped, sequenced implementation plan the FDE pod can execute against.
• Manage the financials of the rollout: track budget against burn, flag variance early, and own the commercial health of your accounts.
• Partner closely with the Forward Deployed Engineering pod assigned to your accounts, giving them clear scope and priorities and clearing blockers.
• Lead client kickoffs: establish success criteria in the client's own language, define governance and decision rights for agentic AI actions, and set the communication cadence.
• Confirm integration readiness for each module in scope, mapping every required input to a confirmed client data source before build begins.
• Own plugin rollout and configuration, coordinating with the technical FDE on setup and version management.
• Monitor adoption weekly, tracking whether Machine outputs are being used rather than just produced, and intervene early when engagement drops.
• Manage escalations: surface risks early, come with a recommendation, and communicate with clients before they ask.
• Lead executive business reviews: measure performance against agreed success criteria, present business impact, and propose the natural next expansion.
• Choreograph security and compliance reviews for regulated clients, owning SOC 2 delivery, NDA execution, and formal go-live authorization.
• Continually refine the rollout playbook: document what worked after each implementation, so the next one is faster. Repeatability is a core part of the job, but there is an element of customization as well.
• Coordinate with sales and pre-sales on handoff so no client commitment arrives as a surprise, and feed implementation learnings back into how deals get scoped.

Skills

Client-facing delivery

Account ownership

Budget management

Cross-functional collaboration

AI tools familiarity

Technical liaison

Marketing workflows

Effective communicator

Process-oriented

Multi-implementation management

Job description

Code and Theory is seeking a Senior Account Manager to own the definition and success of Machine rollouts across enterprise and internal clients. You will define the work, manage scope, track budgets, and remove blockers alongside the Forward Deployed Engineering pod.

You will lead client engagements from pre-sales to go-live, ensure data sources are mapped, monitor adoption weekly, and drive executive reviews.