Senior AI-First Solutions Architect (Pre-Sales)

PagerDuty, Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 144,000 - 197,000; Full time

Benefits offered by this job

Company equity

Employee stock purchase program

Job summary

PagerDuty, Inc. is seeking a Solutions Consultant to bridge pre-sales, sales, and customer success. You will understand customer environments, run technical discovery, and design integrations that fit their tech stack.

You’ll articulate PagerDuty’s value to stakeholders and support multi-product engagements across our 375+ native integrations, with a hybrid work model and travel as needed.

Qualifications

• 5+ years of pre-sales experience.
• Bachelor's degree or higher, preferably in a technical field.
• Ability to do basic scripting (Java, PHP, Ruby, Perl) and a fundamental knowledge of Linux.
• Experience selling SaaS in a fierce environment.
• Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth.
• Demonstrable knowledge of IT monitoring tools or IT Operations.
• Excellent at multi-tasking, self-driven, and able to work both independently and with cross-functional teams.
• Ability to travel to customer sites as necessary.

Responsibilities

• Actively identify potential roadblocks and provide thoughtful, technical solutions.
• Run technical discovery processes to understand customer environments and potential technical landmines.
• Design integrations to provide seamless implementation with the customer's current technology stack.
• Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires.
• Break down complex technical concepts and clearly articulate PagerDuty's business value to stakeholders from DevOps engineers up to C-level executives.
• Support one of our over 375+ native integrations to help customers realize and optimize PagerDuty's capabilities.
• Partner with sales, product, and cross-functional teams with a focus on growth and exceptional customer service.
• Manage multiple tasks independently and collaboratively using project management and account management skills.
• Come up to speed quickly, learn continuously, and apply impeccable attention to detail to all tasks.
• Ability to travel to customer sites as necessary.

Skills

Pre-sales experience

SaaS sales

Communication skills

Technical discovery

Scripting basics

Linux fundamentals

Travel willingness

Education

Bachelor's degree or higher (technical)

Tools

New Relic

Nagios

Zabbix

Splunk

ServiceNow

Job description

PagerDuty, Inc. is seeking a Solutions Consultant to bridge pre-sales, sales, and customer success. You will understand customer environments, run technical discovery, and design integrations that fit their tech stack.

You’ll articulate PagerDuty’s value to stakeholders and support multi-product engagements across our 375+ native integrations, with a hybrid work model and travel as needed.