AI-First Solutions Specialist (Pre-Sales)

PagerDuty; Jacksonville (FL); Hybrid; USD 144,000 - 197,000; Full time

Benefits offered by this job

Hybrid work model

Equity/benefits program

Job summary

PagerDuty is seeking a Solutions Consultant to bridge pre-sales and customer success, guiding technical discovery and designing integrations within customers' environments.

You will partner with sales and product teams, addressing RFPs and security questionnaires while translating complex concepts for executives and engineers alike. The role emphasizes strong communication, SaaS experience, and travel to customer sites as needed.

Qualifications

• 5+ years of pre-sales experience.
• Bachelor\'s degree or higher, preferably in a technical field.
• Ability to do basic scripting (Java, PHP, Ruby, Perl) and fundamental knowledge of Linux.
• Experience selling SaaS in a competitive environment.

Responsibilities

• Actively identify potential roadblocks and provide thoughtful, technical solutions.
• Run technical discovery processes to understand customer environments and potential technical landmines.
• Design integrations to provide seamless implementation with the customer\'s current technology stack.
• Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires.
• Break down complex technical concepts and clearly articulate PagerDuty\'s business value to stakeholders from DevOps engineers up to C-level executives.
• Support one of our 375+ native integrations to help customers realize and optimize PagerDuty\'s capabilities.
• Partner with sales, product, and cross-functional teams with a focus on growth and exceptional customer service.
• Manage multiple tasks independently and collaboratively using project management and account management skills.

Skills

Pre-sales experience

Technical discovery

SaaS sales

Strong communication

Linux basics

Scripting basics

Education

Bachelor's degree or higher (technical)

Tools

Linux

Java

PHP

Ruby

Perl

Job description

PagerDuty is seeking a Solutions Consultant to bridge pre-sales and customer success, guiding technical discovery and designing integrations within customers' environments.

You will partner with sales and product teams, addressing RFPs and security questionnaires while translating complex concepts for executives and engineers alike. The role emphasizes strong communication, SaaS experience, and travel to customer sites as needed.