Senior AI Enablement & Adoption Lead

Amazon

San Francisco (CA)

On-site

USD 171,000 - 231,000

Full time

4 days ago

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Benefits offered by this job

Health insurance

401(k) matching

Parental leave

Job summary

Amazon Web Services (AWS) seeks a Senior AI Acceleration Lead to scale customer success programs, tools, and enablement frameworks for field teams and partners globally. You will own adoption strategy, communications, and change management for next-generation AI tools, coordinating with Product Management, Engineering, and Field teams to ensure measurable outcomes.

The role requires influencing without authority, designing phased rollouts, and driving dashboards to track adoption while shaping

Qualifications

6+ years of technical product or program management experience.
Experience developing or delivering training programs across multiple sites or regions.
Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders.
3+ years of experience designing and delivering enablement programs (eLearning, certifications, or field readiness initiatives) at scale.
Track record of strong execution and taking accountability for adoption/usage outcomes and building programs that drove measurable results.
Bachelor's degree or equivalent professional experience.

Responsibilities

Own end-to-end enablement and adoption strategy for CS Intelligence AI tools, driving measurable increases in usage across field teams and partners.
Design and deliver content in collaboration with stakeholder teams (eLearning, learning paths, certifications, accreditation badges) and manage live sessions, office hours, and pitch practice exercises.
Own change management and field readiness across global field organizations, driving adoption from awareness through proficiency.
Plan and execute phased rollouts (regional, BU-level) for new tools and programs, managing dependencies with field leadership.
Track adoption and enablement metrics via dashboards; diagnose what is working and what is not, and implement corrective actions when usage falls behind plan.
Build repeatable enablement mechanisms (playbooks, onboarding frameworks, qualification criteria) that empower field teams to independently scale tool usage.
Lead cross-functional stakeholder communications for program launches, coordinating messaging across multiple geographic regions and business units.
Build and maintain relationships with field stakeholders to secure alignment and drive participation.
Enable field teams with personalized outreach, opportunity data, and tooling access; coordinate with regional teams (NAMER, EMEA, APJ, LATAM) to adapt engagement models locally.
Draft and deliver launch communications, status updates, and executive-level program summaries.
Navigate organizational complexity to influence adoption decisions without direct authority.
Collect and own the end-to-end feedback loop from tool users (field teams, partners), translating signals into structured input for the tooling roadmap.
Drive prioritization of features and capabilities by advocating based on observed adoption patterns, competitive gaps, and unmet user needs.
Manage tooling guides, FAQ documentation, and self-service resources for field and partner teams.
Build and maintain operational dashboards to track program health, adoption velocity, and engagement metrics.
Run operational rhythm (weekly syncs, office hours, feedback reviews) to maintain program momentum; identify blockers and implement process improvements to accelerate scale.