Senior AI-Driven Strategy & Implementation Lead

DaParrot Ltd; United States; Remote; USD 104,000 - 161,000; Full time

Job summary

ClickUp is hiring a Senior Technical Account Manager, Strategic Services to guide strategic customers through complex implementations and scalable adoption of ClickUp’s platform. You’ll collaborate with admin, operator, and executive stakeholders to realize business value while shaping governance, automation, and AI-use cases.

You’ll partner across Professional Services and Customer Success to drive momentum, manage risk, and deliver measurable outcomes for enterprise customers in a fast-paced,

Qualifications

• Experience in a customer-facing post-sale role such as Technical Account Management, Professional Services, Solutions Consulting, Implementation Consulting, or a closely related function.
• Proven success leading complex SaaS implementations, customer transformations, or strategic enablement programs with multiple stakeholders.
• Strong workflow and process design instincts, including the ability to translate ambiguous business needs into scalable solutions.
• Excellent customer communication skills, including confidence with both hands-on operators and executive stakeholders.
• Strong judgment in ambiguous environments, with the ability to prioritize, simplify complexity, and keep momentum through change.
• A clear ownership mindset and track record of driving outcomes rather than operating reactively.

Responsibilities

• Own complex customer engagements from discovery through rollout, enablement, and ongoing optimization.
• Diagnose current-state workflows, identify friction points, and design scalable future-state solutions in ClickUp.
• Guide customers through governance, architecture, process design, and rollout planning across multiple teams or business units.
• Help customers recover momentum when implementations stall, priorities shift, or stakeholder alignment breaks down.
• Partner closely with customer stakeholders to define success measures, adoption milestones, and practical next steps.
• Translate customer goals into clear execution plans that improve adoption, stakeholder engagement, and long-term platform value.
• Use usage signals, customer feedback, and business context to identify risks early and build recovery or acceleration plans.
• Support strategic business reviews and customer conversations with a clear point of view on progress, opportunities, and priorities.
• Turn complex business needs into thoughtful ClickUp solutions using workflows, structure, automations, reporting, and process best practices.
• Identify practical automation and AI opportunities that improve customer outcomes.

Skills

Post-sale customer-facing roles

SaaS implementations

Workflow and process design

Executive stakeholder communication

Ambiguity management

Ownership mindset

Tools

CRM

ITSM

Job description

ClickUp is hiring a Senior Technical Account Manager, Strategic Services to guide strategic customers through complex implementations and scalable adoption of ClickUp’s platform. You’ll collaborate with admin, operator, and executive stakeholders to realize business value while shaping governance, automation, and AI-use cases.

You’ll partner across Professional Services and Customer Success to drive momentum, manage risk, and deliver measurable outcomes for enterprise customers in a fast-paced,