Senior AI Consultant — AI-Driven Solutions & Enablement

ClickUp; Northern (KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

ClickUp is seeking a Senior AI Consultant in Professional Services for the West Coast who will drive strategic advisory work with senior stakeholders and own end-to-end AI agent deployment leadership across customer environments. You will map current and future state processes, document requirements, and ensure successful implementations with strong scope control and executive communication.

You will also lead adoption, training, and post-launch stabilization, while tracking KPIs like ROI and

Qualifications

• 4+ years of experience in a customer-facing role in B2B SaaS (Professional Services, Implementation Consulting, Solutions Consulting, Technical CSM, or Technical Project/Program Management).
• Experience delivering AI-enabled automation (agents, copilots, workflow automation, decisioning) in production environments.
• Proven experience leading complex, multi-stakeholder implementations with strong project management and executive communication.
• Strong process mapping and solution design skills, translating ambiguous workflows into scalable operating models.
• Deep comfort with hands-on configuration and troubleshooting in workflow platforms, automation systems, and/or enterprise SaaS tools.
• Demonstrated understanding of prompt design, guardrail configuration, and iterative optimization of AI-driven workflows.
• Strong facilitation skills (discovery workshops, design sessions, enablement trainings, executive readouts).
• Excellent written communication; able to produce crisp requirements, plans, and customer-facing documentation.
• Ability to operate autonomously, prioritize across multiple engagements, and drive outcomes in a fast-paced environment.
• Familiarity with Model Context Protocol (MCP) concepts and safe tool integration patterns.
• Experience configuring agents with structured memory, tool access, and external system integrations.
• Ability to diagnose and improve agent performance through structured iteration and evaluation.

Responsibilities

• Own senior stakeholder relationships; align agent deployments to business priorities, operating constraints, and measurable success metrics.
• Lead kickoff through launch for Certified Agent engagements, ensuring strong scope control, timeline management, and stakeholder alignment.
• Run process mapping (current and future state), document requirements, and secure signoff on the build package.
• Optimize customer workspace foundations to support agent-driven operations (structure, permissions, templates, reporting, operational hygiene).
• Configure Certified Agents and supporting workflows; apply prompting best practices and implementation standards.
• Build UAT plans and test cases; perform internal validation and coordinate customer validation to ensure outcomes meet requirements.
• Drive launch readiness and adoption: admin and end-user enablement, walkthroughs, and post-launch stabilization.
• Produce customer-ready documentation (process maps, agent prompt/config rationale, use-case walkthroughs, operating guidance).
• Establish and track KPIs that demonstrate business impact (efficiency gains, error reduction, throughput, compliance, ROI).
• Identify expansion opportunities for additional agent use cases and broader workflow optimization, partnering with Sales/CS as appropriate.
• Support ongoing services such as agent updates and periodic recertification, ensuring solutions remain aligned to evolving customer needs.
• Set a high bar for delivery quality; improve repeatability through templates, checklists, and playbooks.
• Mentor and enable other consultants on Certified Agent delivery methods, prompting standards, and troubleshooting patterns.
• Partner cross-functionally (Solutions, Support, Product/AI, Integrations) to resolve escalations and improve customer outcomes.
• Surface delivery insights and product gaps to inform roadmap, packaging, and services strategy.

Skills

Stakeholder management

Project management

Executive communication

Process mapping

Solution design

AI-enabled automation

Prompt design

Facilitation

Written communication

Autonomy

Tools

Workflow platforms

Automation systems

Enterprise SaaS tools

Job description

ClickUp is seeking a Senior AI Consultant in Professional Services for the West Coast who will drive strategic advisory work with senior stakeholders and own end-to-end AI agent deployment leadership across customer environments. You will map current and future state processes, document requirements, and ensure successful implementations with strong scope control and executive communication.

You will also lead adoption, training, and post-launch stabilization, while tracking KPIs like ROI and