Senior AI-Driven Process Designer

UKG Inc.; Cheyenne (WY); On-site; USD 84,000 - 119,000; Full time

Job summary

UKG is seeking a Business Process Analyst to map complex processes and design AI-enabled workflows that balance autonomy with human oversight. You will own analysis work from journey maps to MVP scope and partner with delivery teams to define use cases, requirements, and acceptance criteria.

You will also help establish safeguards, measure outcomes, and support adoption with executive leaders and business teams to ensure measurable improvements across processes.

Qualifications

• 2–3 years of hands-on experience in business process analysis or process improvement within an operational or business environment.
• Ability to independently own defined analysis deliverables or a scoped process workstream.
• Experience mapping end-to-end processes or journeys and documenting roles, decisions, systems, data, handoffs, and controls.
• Experience contributing to future-state process designs and recommendations.
• Experience facilitating stakeholder interviews or working sessions and communicating findings clearly.
• Experience analyzing qualitative or quantitative evidence to identify root causes, prioritize opportunities, and connect recommendations to business outcomes.
• Experience partnering with product or delivery teams to contribute to use cases, user stories, and acceptance criteria.
• Experience supporting process design through prototyping, user feedback, implementation, adoption, or UAT.
• Ability to apply sound judgment to AI-enabled process design, including business context, data and signal quality, appropriate autonomy, human review, and safeguards.
• Strong written and verbal communication skills.

Responsibilities

• Partner with executive leaders and business teams to define process challenges, target outcomes, and hypotheses for where AI can create value.
• Conduct interviews and analyze process data to identify breakdowns, root causes, and opportunities for improvement.
• Map current-state and future-state journeys, including roles, decisions, systems, data, handoffs, controls, and exception paths.
• Help design coordinated AI agents that combine signals with business context to prioritize next-best actions.
• Define when agents can act autonomously and when human review or intervention is required.
• Establish safeguards, handoffs, governance considerations, and exception paths for AI-enabled processes.
• Shape future-state concepts into MVP scope.
• Partner with product and delivery teams to define use cases, user stories, acceptance criteria, and requirements.
• Define process baselines, analytics, and guardrails for AI-enabled workflows.
• Monitor process and agent performance, user feedback, exceptions, and interventions for improvements.
• Support prototypes, user feedback sessions, UAT, and iterative refinements.
• Facilitate working sessions to align on future-state models, ownership, decisions, and risks.
• Support adoption and communicate progress to keep teams aligned to measurable outcomes.

Skills

Stakeholder interviews

Process mapping

AI-enabled processes

Requirements elicitation

User stories & acceptance criteria

Cross-functional collaboration

Tools

BPMN

Visio

Miro

Lucidchart

Power BI

SQL

Job description

UKG is seeking a Business Process Analyst to map complex processes and design AI-enabled workflows that balance autonomy with human oversight. You will own analysis work from journey maps to MVP scope and partner with delivery teams to define use cases, requirements, and acceptance criteria.

You will also help establish safeguards, measure outcomes, and support adoption with executive leaders and business teams to ensure measurable improvements across processes.