Senior AI-Enabled Process Analyst

UKG Inc.; Oklahoma City (OK); On-site; USD 84,000 - 119,000; Full time

Job summary

UKG is hiring a Business Process Analyst to map complex processes and design AI-enabled workflows that balance automation with human oversight. You will own analysis from journey maps to MVP scoping and partner with delivery teams to define use cases, acceptance criteria, and measurable outcomes.

You will work with executives and process owners to validate requirements, measure results, and translate priorities into practical changes that improve business outcomes.

Qualifications

• 2–3 years of hands-on experience in business process analysis or process improvement within an operational or business environment.
• Ability to independently own defined analysis deliverables or a scoped process workstream.
• Experience mapping end-to-end processes or journeys and documenting roles, decisions, systems, data, handoffs, and controls.
• Experience contributing to future-state process designs and recommendations.
• Experience facilitating stakeholder interviews or working sessions and communicating findings clearly.
• Experience analyzing qualitative or quantitative evidence to identify root causes, prioritize opportunities, and connect recommendations to business outcomes.
• Experience partnering with product or delivery teams to contribute to use cases, user stories, and acceptance criteria.
• Experience supporting process design through prototyping, user feedback, implementation, adoption, or UAT.
• Ability to apply sound judgment to artificial intelligence-enabled process design, including business context, data and signal quality, appropriate autonomy, human review, and safeguards.
• Strong written and verbal communication skills, including the ability to present concise, decision-ready analysis to business stakeholders and executive leaders.

Responsibilities

• Define process challenges, target outcomes, and hypotheses for where artificial intelligence can create value.
• Conduct interviews and analyze process data and experience insights to identify breakdowns, root causes, and opportunities for improvement.
• Map current-state and future-state journeys, including roles, decisions, systems, data, handoffs, controls, and exception paths.
• Help design coordinated artificial intelligence agents that combine internal and external signals with business context to prioritize next-best actions.
• Define when agents can act autonomously and when human review, approval, or intervention is required.
• Establish safeguards, handoffs, governance considerations, and exception paths for artificial intelligence-enabled processes.
• Shape future-state concepts into solution ideas and minimum viable product (MVP) scope.
• Partner with product and delivery teams to define use cases, user stories, acceptance criteria, and requirements.
• Define process baselines, business outcome measures, and guardrails for artificial intelligence-enabled workflows.
• Monitor process and agent performance, user feedback, exceptions, and human interventions to identify improvement opportunities.
• Support prototypes, user feedback sessions, user acceptance testing (UAT), and iterative process refinement.
• Facilitate working sessions with business and delivery leaders to align on future-state models, ownership, decisions, tradeoffs, dependencies, and risks.
• Support adoption and communicate progress to keep teams aligned to measurable outcomes.

Skills

Process analysis

Stakeholder interviewing

Root cause analysis

Process mapping

Future-state design

Communication skills

Cross-functional collaboration

UAT facilitation

AI awareness

Documentation

Tools

BPMN

Visio

Miro

Lucidchart

Power BI

Tableau

SQL

Job description

UKG is hiring a Business Process Analyst to map complex processes and design AI-enabled workflows that balance automation with human oversight. You will own analysis from journey maps to MVP scoping and partner with delivery teams to define use cases, acceptance criteria, and measurable outcomes.

You will work with executives and process owners to validate requirements, measure results, and translate priorities into practical changes that improve business outcomes.