Senior AI-Driven Business Process Analyst

UKG Inc.; Lincoln (NE); On-site; USD 84,000 - 119,000; Full time

Job summary

UKG is seeking a Business Process Analyst to map complex processes and design AI-enabled workflows that balance autonomy with human oversight. You will own analysis work from journey maps to recommendations and partner with delivery teams to implement improvements.

You will define requirements, validate solutions, measure results, and translate enterprise priorities into practical changes with measurable business outcomes.

Qualifications

• 2–3 years hands-on experience in business process analysis or process improvement.

Responsibilities

• Partner with executive leaders and business teams to define process challenges, target outcomes, and hypotheses for where artificial intelligence can create value.
• Conduct interviews and analyze process data and experience insights to identify breakdowns, root causes, and opportunities for improvement.
• Map current-state and future-state journeys, including roles, decisions, systems, data, handoffs, controls, and exception paths.
• Define when agents can act autonomously and when human review, approval, or intervention is required.
• Establish safeguards, handoffs, governance considerations, and exception paths for artificial intelligence-enabled processes.
• Monitor process and agent performance, user feedback, exceptions, and human interventions to identify improvement opportunities.
• Support prototypes, user feedback sessions, user acceptance testing (UAT), and iterative process refinement.

Skills

Business process analysis

Stakeholder interviews

Process mapping

AI-enabled processes

Tools

BPMN

Visio

Miro

Lucidchart

Power BI

Tableau

SQL

Job description

UKG is seeking a Business Process Analyst to map complex processes and design AI-enabled workflows that balance autonomy with human oversight. You will own analysis work from journey maps to recommendations and partner with delivery teams to implement improvements.

You will define requirements, validate solutions, measure results, and translate enterprise priorities into practical changes with measurable business outcomes.