Senior AI-Enabled Process Analyst

UKG Inc.; Phoenix (AZ); On-site; USD 84,000 - 119,000; Full time

Job summary

UKG is seeking a Business Process Analyst to map complex processes and design AI-enabled workflows that balance automation with human oversight. You’ll work with executives, product, and delivery teams to translate enterprise priorities into actionable change and measurable outcomes.

You will own analysis from journey maps to MVP scope, define requirements, validate solutions, and monitor results. Strong communication and process-improvement experience are essential.

Qualifications

• 2–3 years of hands-on experience in business process analysis or process improvement within an operational or business environment.
• Ability to independently own defined analysis deliverables or a scoped process workstream.
• Experience mapping end-to-end processes or journeys and documenting roles, decisions, systems, data, handoffs, and controls.
• Experience contributing to future-state process designs and recommendations.
• Experience facilitating stakeholder interviews or working sessions and communicating findings clearly.
• Experience analyzing qualitative or quantitative evidence to identify root causes, prioritize opportunities, and connect recommendations to business outcomes.
• Experience partnering with product or delivery teams to contribute to use cases, user stories, and acceptance criteria.
• Experience supporting process design through prototyping, user feedback, implementation, adoption, or UAT.

Responsibilities

• Define process challenges and target outcomes with executives and business teams.
• Conduct interviews and analyze data to identify breakdowns and opportunities for improvement.
• Map current and future journeys, including roles, decisions, systems, data, handoffs, and controls.
• Design AI agents that combine signals with business context to prioritize actions.
• Define when agents can act autonomously and when human review is needed.
• Establish safeguards and governance for AI-enabled processes.
• Shape future concepts into MVP scope and solution ideas.
• Collaborate with product and delivery to define use cases and acceptance criteria.
• Define baselines, outcomes measures, and guardrails for AI workflows.
• Monitor performance, feedback, exceptions, and interventions for improvements.
• Support prototypes, UAT, and iterative refinements.
• Facilitate sessions to align ownership, decisions, risks, and dependencies.

Skills

Business process analysis

Stakeholder interviews

Process mapping

AI-enabled processes

Communication

Tools

Power BI

Tableau

SQL

Visio

Miro

Lucidchart

CRM

ERP

Job description

UKG is seeking a Business Process Analyst to map complex processes and design AI-enabled workflows that balance automation with human oversight. You’ll work with executives, product, and delivery teams to translate enterprise priorities into actionable change and measurable outcomes.

You will own analysis from journey maps to MVP scope, define requirements, validate solutions, and monitor results. Strong communication and process-improvement experience are essential.