Senior AI-Enabled Process Analyst

UKG Inc.; Lansing (MI); On-site; USD 84,000 - 119,000; Full time

Job summary

UKG is seeking a Business Process Analyst to map complex processes and design AI-enabled workflows that connect signals with business context, driving prioritized actions and measurable outcomes. You will own analysis from journey maps to future-state recommendations, partnering with executives, product, and delivery teams to define use cases, acceptance criteria, and MVP scope.

Join a team applying process analysis, journey design, and data-informed decision-making to deliver practical change.

Qualifications

• 2–3 years of hands-on business process analysis or process improvement in an operational or business environment.
• Ability to independently own defined analysis deliverables or a scoped process workstream.
• Experience mapping end-to-end processes or journeys and documenting roles, decisions, systems, data, handoffs, and controls.
• Experience contributing to future-state process designs and recommendations.
• Experience facilitating stakeholder interviews or working sessions and communicating findings clearly.
• Experience analyzing qualitative or quantitative evidence to identify root causes, prioritize opportunities, and connect recommendations to business outcomes.
• Experience partnering with product or delivery teams to contribute to use cases, user stories, and acceptance criteria.
• Experience supporting process design through prototyping, user feedback, implementation, adoption, or UAT.
• Ability to apply sound judgment to AI-enabled process design, including business context, data and signal quality, appropriate autonomy, human review, and safeguards.
• Strong written and verbal communication skills, including the ability to present concise, decision-ready analysis to business stakeholders and executive leaders.

Responsibilities

• Partner with executives to define process challenges and AI value.
• Analyze process data and insights to identify root causes.
• Map current and future journeys with roles, decisions, and data.
• Design AI agents coordinating signals with business context.
• Define autonomy levels and when human review is required.
• Establish governance, safeguards, and exception paths for AI workflows.
• Shape future-state concepts into MVP scope.
• Collaborate with product and delivery to define use cases and stories.
• Define baselines, outcomes, and guardrails for AI workflows.
• Monitor performance and collect feedback for improvements.
• Support UAT and iterative process refinement.
• Lead working sessions to align ownership and risks.
• Support adoption and communicate progress.

Skills

Process analysis

Process improvement

End-to-end mapping

Stakeholder interviews

Requirements gathering

Communication

Cross-functional collaboration

AI-enabled processes

Tools

Power BI

Tableau

SQL

Visio

Miro

Lucidchart

Job description

UKG is seeking a Business Process Analyst to map complex processes and design AI-enabled workflows that connect signals with business context, driving prioritized actions and measurable outcomes. You will own analysis from journey maps to future-state recommendations, partnering with executives, product, and delivery teams to define use cases, acceptance criteria, and MVP scope.

Join a team applying process analysis, journey design, and data-informed decision-making to deliver practical change.