Senior AI-Enabled Process Designer

UKG Inc.; Nashville (TN); On-site; USD 84,000 - 119,000; Full time

Job summary

UKG is seeking a Business Process Analyst to map complex processes, analyze signals and decisions, and identify opportunities for improvement using AI-enabled workflows. You will own analysis from journey maps to future-state concepts, define requirements, validate solutions, and measure outcomes while partnering with delivery teams to drive practical change and measurable business impact.

You will collaborate with executives and product teams, design MVP scope, establish governance, and monitor

Qualifications

• 2–3 years of hands‑on experience in business process analysis or process improvement within an operational or business environment.
• Ability to independently own defined analysis deliverables or a scoped process workstream.
• Experience mapping end‑to‑end processes or journeys and documenting roles, decisions, systems, data, handoffs, and controls.
• Experience contributing to future‑state process designs and recommendations.
• Experience facilitating stakeholder interviews or working sessions and communicating findings clearly.
• Experience analyzing qualitative or quantitative evidence to identify root causes, prioritize opportunities, and connect recommendations to business outcomes.
• Experience partnering with product or delivery teams to contribute to use cases, user stories, and acceptance criteria.
• Experience supporting process design through prototyping, user feedback, implementation, adoption, or UAT.
• Ability to apply sound judgment to AI-enabled process design with safeguards.
• Strong written and verbal communication skills for executive stakeholders.

Responsibilities

• Partner with executive leaders and business teams to define process challenges, target outcomes, and hypotheses for where artificial intelligence can create value.
• Conduct interviews and analyze process data and experience insights to identify breakdowns, root causes, and opportunities for improvement.
• Map current-state and future-state journeys, including roles, decisions, systems, data, handoffs, controls, and exception paths.
• Help design coordinated AI agents that combine signals with business context to prioritize next-best actions.
• Define when agents can act autonomously and when human review is required.
• Establish safeguards, handoffs, governance considerations, and exception paths for AI-enabled processes.
• Shape future-state concepts into solution ideas and MVP scope.
• Partner with product and delivery teams to define use cases, user stories, acceptance criteria, and requirements.
• Define baselines, outcomes measures, and guardrails for AI-enabled workflows.
• Monitor performance, feedback, exceptions, and interventions to identify improvements.
• Support prototypes, UAT, and iterative process refinement.
• Facilitate sessions to align on future-state models, ownership, decisions, dependencies, and risks.
• Support adoption and communicate progress to keep teams aligned to measurable outcomes.

Job description

UKG is seeking a Business Process Analyst to map complex processes, analyze signals and decisions, and identify opportunities for improvement using AI-enabled workflows. You will own analysis from journey maps to future-state concepts, define requirements, validate solutions, and measure outcomes while partnering with delivery teams to drive practical change and measurable business impact.

You will collaborate with executives and product teams, design MVP scope, establish governance, and monitor