Senior AI-Enabled Process Analyst

UKG Inc.; Helena (MT); On-site; USD 84,000 - 119,000; Full time

Job summary

UKG is seeking a Business Process Analyst to map complex processes and design AI-enabled workflows that balance autonomy with human oversight. You will own analysis, define MVPs, and partner with product teams to translate enterprise priorities into practical, measurable changes.

You will conduct interviews, analyze data, and monitor performance to drive continuous process improvements and successful adoption across functions.

Qualifications

• 2–3 years hands-on experience in business process analysis or process improvement.
• Ability to own defined analysis deliverables or a scoped process workstream.
• Experience mapping end-to-end processes and documenting roles, decisions, and controls.
• Experience contributing to future-state process designs and recommendations.
• Experience facilitating stakeholder interviews or working sessions and communicating findings clearly.
• Experience analyzing evidence to identify root causes and connect recommendations to outcomes.
• Experience partnering with product or delivery teams on use cases and acceptance criteria.
• Experience supporting process design through prototyping, feedback, implementation, or UAT.
• Ability to apply judgment to AI-enabled process design with safeguards.
• Strong written and verbal communication for decision-ready analysis.

Responsibilities

• Partner with executive leaders to define process challenges and target outcomes.
• Conduct interviews and analyze process data to identify breakdowns and opportunities.
• Map current-state and future-state journeys including data, roles, and controls.
• Design AI-enabled agents balancing autonomy with human oversight.
• Define MVP scope and align on use cases with delivery teams.
• Establish guardrails and governance for AI-enabled workflows.
• Support adoption, user testing, and iterative process refinements.
• Facilitate working sessions to align ownership, decisions and risks.
• Monitor performance and feedback to drive measurable improvements.
• Translate enterprise priorities into practical change and outcomes.

Skills

Process analysis

Own analysis work

Process mapping

Future-state design

Stakeholder interviews

Root-cause analysis

Product use cases

Prototyping & UAT

AI risk & governance

Communication

Tools

BPMN

Visio

Miro

Lucidchart

Power BI

SQL

Job description

UKG is seeking a Business Process Analyst to map complex processes and design AI-enabled workflows that balance autonomy with human oversight. You will own analysis, define MVPs, and partner with product teams to translate enterprise priorities into practical, measurable changes.

You will conduct interviews, analyze data, and monitor performance to drive continuous process improvements and successful adoption across functions.