Senior AI-Enabled Process Improvement Analyst

UKG Inc.

Augusta (ME)

On-site

USD 84,000 - 119,000

Full time

36 hours ago

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Job summary

UKG is seeking a Business Process Analyst to map complex processes and design AI-enabled workflows that balance automation with human oversight. You will own analysis work from journey maps to MVP scope, collaborating with delivery teams on use cases, user stories, and acceptance criteria.

The role emphasizes measurable outcomes and governance for responsible AI-enabled processes. You will partner with executives and business teams to identify opportunities, validate solutions, and translate

Qualifications

Hands-on experience in business process analysis or process improvement.
Ability to own defined analysis deliverables or a scoped workstream.
Experience mapping end-to-end processes and documenting roles, decisions, systems, data, and controls.
Experience contributing to future-state process designs and recommendations.
Experience facilitating stakeholder interviews or working sessions.
Experience analyzing qualitative or quantitative evidence to identify root causes.
Experience partnering with product or delivery teams on use cases and acceptance criteria.
Experience supporting process design through prototyping, UAT, or adoption.
Ability to apply judgment to AI-enabled process design with safeguards.

Responsibilities

Partner with executives and business teams to define challenges and outcomes for AI value.
Conduct interviews and analyze process data to identify breakdowns and opportunities.
Map current and future journeys with roles, decisions, systems, data, and controls.
Design AI agents that balance autonomy with human oversight.
Define when agents act autonomously and when human review is needed.
Establish governance, safeguards, handoffs, and exception paths for AI workflows.
Shape future-state concepts into MVP scope and solution ideas.
Define use cases, user stories, and acceptance criteria with delivery teams.
Define baselines, measures, and guardrails for AI-enabled workflows.
Monitor performance, collect feedback, and iterate improvements.
Support prototyping, user feedback, UAT, and process refinement.
Facilitate sessions to align ownership, decisions, and risks.
Support adoption and communicate progress to keep teams aligned.