Senior AI-Driven Customer Success Manager

Mintive; San Mateo (CA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health benefits

Equity

Direct access to CEO

On-site in SF Bay Area

Job summary

Mintive seeks a hands-on Customer Success Manager to own post‑sales at scale in the SF Bay Area. You’ll craft delivery plans, onboard customers, and drive live adoption, ensuring value from day one.

You will manage renewals, expansion, and risk, acting as the trusted liaison between customers, product, and leadership. As the main customer advocate, you’ll document processes, build repeatable motions, and help shape the future of the post‑sales function as the customer base grows.

Qualifications

• Exceptional with customers and able to keep rollout on track.
• Owned customer relationships end‑to‑end in CS, AM, consulting, or client delivery.
• Run plans across a customer’s team, align stakeholders, track commitments, maintain momentum.
• Comfortable in technical discussions with buyers, without needing to code or configure.
• Carried retention and expansion, with a track record of growing relationships.
• Built structure where none existed: playbooks, templates, cadences, reusable motions.
• Calm under pressure and own outcomes when customers are unhappy.
• AI-native mindset; curious about AI, agents, and how companies adopt them.
• Move fast with minimal process; eager to grow into leadership.

Responsibilities

• Own the customer after deal close; build the mutual delivery plan and onboard the product live.
• Track account health, run check-ins and business reviews, and escalate to eng or founders when needed.
• Manage renewals and pursue expansion with cross‑team collaboration and customer advocacy.
• Create repeatable post‑sales motions: delivery plan templates, health scoring, reviews cadence, and sales handoffs.

Skills

Exceptional client management

End-to-end relationship ownership

Account planning & execution

Technical conversations w/o being an 1

Retention & expansion

Creating playbooks & templates

Calm under pressure

AI-native mindset

Fast-paced with growth mindset

Job description

Mintive seeks a hands-on Customer Success Manager to own post‑sales at scale in the SF Bay Area. You’ll craft delivery plans, onboard customers, and drive live adoption, ensuring value from day one.

You will manage renewals, expansion, and risk, acting as the trusted liaison between customers, product, and leadership. As the main customer advocate, you’ll document processes, build repeatable motions, and help shape the future of the post‑sales function as the customer base grows.