AI-Driven Customer Success Manager

Salesforce; Seattle (WA); Hybrid; USD 99,000 - 186,000; Full time

Job summary

Salesforce Seattle is seeking an experienced Customer Success Manager to ensure high-value customers achieve a significant return on investment with our platform. This role acts as an extension of the customer’s workforce, guiding and advising on technical and business concerns aligned with priorities and roadmaps.

The role emphasizes strategic advisory, stakeholder management, AI-enabled health monitoring, and collaboration with Sales, Engineering, and Product Management to drive renewals and

Qualifications

• 3–4 years of experience in Customer Success or related SaaS fields.
• Strong consulting skills with ability to drive business value and influence C-level conversations.
• Ability to translate technical concepts into business terms for diverse audiences.
• Eager to learn and grow with guidance from mentors.
• Excellent communication to articulate issues clearly.

Responsibilities

• Serve as the single point of accountability for delivery of all Signature deliverables and renewal/expansion.
• Coordinate all customer deliverables and oversee the Signature lifecycle experience.
• Apply processes to address customer needs and ensure value delivery.
• Align with Business and Technical Stakeholders to meet strategic goals.
• Prioritize work activities, organize tasks, and accept ownership of tasks.
• Leverage internal resources and seek guidance from managers for priority problems.
• Develop and maintain executive relationships within customer IT and business leadership.
• Act as trusted advisor by understanding the customer model and applying proven solutions.
• Monitor AI-based health, adoption, and risk, flagging early concerns.
• Collaborate with Sales, Engineering, and Product Management for revenue opportunities.

Skills

Consulting skills

Communication skills

Stakeholder management

AI literacy

Tools

Data governance tools

MDM tools

APIs Management tools

Job description

Salesforce Seattle is seeking an experienced Customer Success Manager to ensure high-value customers achieve a significant return on investment with our platform. This role acts as an extension of the customer’s workforce, guiding and advising on technical and business concerns aligned with priorities and roadmaps.

The role emphasizes strategic advisory, stakeholder management, AI-enabled health monitoring, and collaboration with Sales, Engineering, and Product Management to drive renewals and