Senior AI-Driven Customer Success Manager

100 Salesforce, Inc.; California; On-site; USD 123,000 - 227,000; Full time

Benefits offered by this job

Accommodations

Benefits overview

Job summary

Salesforce is seeking a Customer Success Senior Manager to drive adoption, governance, and value realization for enterprise AI deployments. You will collaborate with cross-functional teams to ensure operationalized use cases and maximize license consumption and ROI.

Lead a data-driven approach, translate technical capabilities into business outcomes, and manage stakeholder communications across senior leadership and strategic partners.

Qualifications

• 6+ years of work experience, with 3+ years in Customer Success, Professional Services, or Management Consulting, focused on adoption and change management for enterprise SaaS.
• Governance frameworks or Steering Committees experience in large-scale digital transformation.
• Analytical fluency to interpret telemetry, usage data and dashboards for actionable insights.
• Experience with consumption-based accounts and driving utilization through value-based activity.

Responsibilities

• Support the Customer Center of Excellence (CoE) and train agents to govern and scale the AI footprint.
• Monitor agent telemetry and performance data to identify friction points and optimize workflows.
• Coordinate with Salesforce Account Executives, Professional Services and Partners for a unified customer experience.
• Drive the roadmap for contracted licenses and consumption credits to maximize value realization.
• Define and report on quantifiable business impact, shifting from deployment to business outcomes.

Skills

Analytical Fluency

Governance Experience

Strategic Communication

AI Fluency

Consumption Model

Data Telemetry

Job description

Salesforce is seeking a Customer Success Senior Manager to drive adoption, governance, and value realization for enterprise AI deployments. You will collaborate with cross-functional teams to ensure operationalized use cases and maximize license consumption and ROI.

Lead a data-driven approach, translate technical capabilities into business outcomes, and manage stakeholder communications across senior leadership and strategic partners.