Senior Customer Success Leader — AI-Driven Growth

100 Salesforce, Inc.; San Francisco (CA); On-site; USD 123,000 - 227,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Employee stock purchase program

Job summary

Salesforce is seeking a Customer Success Senior Manager in San Francisco to partner with customers, drive governance, and optimize AI-enabled adoption across the enterprise. You will coordinate with Account Executives, Professional Services, and partners to ensure a unified customer experience while steering consumption and ROI initiatives.

The role focuses on data-driven governance, platform telemetry, and proactive business outcomes, including reducing friction and expanding AI usage in

Qualifications

• 6+ years of work experience with 3+ years in CS/PS/consulting focused on adoption for enterprise SaaS.
• Experience participating in governance frameworks or Steering Committees for large digital transforms.
• Strong ability to interpret telemetry, usage data, and dashboards for actionable insights.
• Proven track record in managing consumption-based accounts and driving utilization.
• Ability to present AI outcomes to senior stakeholders and translate tech into business value.
• Solid understanding of AI/LLM concepts and translating them into business impact.

Responsibilities

• Partner with customers to build and nurture their internal CoE and governance models.
• Monitor agent performance telemetry, success rates, and friction points to optimize workflows.
• Coordinate with Salesforce Account Executives, PS, and partners for a unified experience.
• Manage contracted licenses and consumption credits to maximize value realization.
• Define and report measurable business impact and ROI from AI deployments.
• Identify opportunities to deploy additional AI agents enabling strategic expansion.

Skills

Governance

Analytical fluency

Consumption model

Strategic communication

AI/LLM

Tools

Data Cloud

Agentforce

Salesforce ecosystem

Job description

Salesforce is seeking a Customer Success Senior Manager in San Francisco to partner with customers, drive governance, and optimize AI-enabled adoption across the enterprise. You will coordinate with Account Executives, Professional Services, and partners to ensure a unified customer experience while steering consumption and ROI initiatives.

The role focuses on data-driven governance, platform telemetry, and proactive business outcomes, including reducing friction and expanding AI usage in