Senior AI-Driven Customer Success Architect

Atlassian Corp.; San Francisco (CA); Presencial; USD 180.000 - 235.000; Jornada completa

Descripción de la vacante

Atlassian is seeking a Senior Customer Success Architect (AI) to lead time-boxed, co-built engagements that move Rovo from initial activation to real, measurable business value in production. You’ll own repeatable playbooks and enablement, and you’ll partner with enterprise teams and Rovo Product and Engineering to scale AI adoption.

In this role, you’ll design custom Rovo agents, configure integrations, and guide customers from sandbox to production while ensuring teams are empowered to iterate

Formación

• 7-10+ years in Customer Success, AI consulting, or technical advisory roles with enterprise customers.
• Experience mentoring a team without formal management authority.
• Deep expertise with AI platforms and Atlassian ecosystem (Jira, Confluence, Rovo).

Responsabilidades

• Facilitate use case discovery, design AI opportunities and expected outcomes.
• Co-build custom Rovo agents and configure third-party connectors with customer teams.
• Deploy engagements from sandbox to production and enable teams to iterate and scale.

Conocimientos

Customer Success

AI consulting

Enterprise customers

Mentoring

Presentation & communication

Herramientas

Jira

Confluence

Rovo Studio

LLM platforms

Descripción del empleo

Atlassian is seeking a Senior Customer Success Architect (AI) to lead time-boxed, co-built engagements that move Rovo from initial activation to real, measurable business value in production. You’ll own repeatable playbooks and enablement, and you’ll partner with enterprise teams and Rovo Product and Engineering to scale AI adoption.

In this role, you’ll design custom Rovo agents, configure integrations, and guide customers from sandbox to production while ensuring teams are empowered to iterate