Senior AI Rovo Success Architect

Atlassian; San Francisco (CA); Híbrido; USD 180.000 - 235.000; Jornada completa

Descripción de la vacante

Atlassian is seeking a Senior Customer Success Architect (AI) to join the Sales and Success team. You will lead time-boxed, co-built AI engagements from Rovo activation to measurable business value in production, and own repeatable methodologies.

You will design playbooks, enable teams, and collaborate with Product, Engineering, and Account teams to drive adoption at scale, with up to 15% travel.

Formación

• 7–10+ years in Customer Success or AI advisory roles for enterprise SaaS.
• Technical leadership or mentoring experience without formal management.
• Deep expertise with AI platforms and Jira/Confluence/Rovo.
• Experience deploying AI tools at scale in production environments.

Responsabilidades

• Discovery workshops to identify high-impact AI opportunities.
• Co-build custom Rovo agents and configure integrations.
• Guide production deployment and enable teams to scale.
• Own engagement methodology and build playbooks.
• Bridge Product & Field with structured feedback.
• Collaborate with Account Teams to plan activation journeys.
• Advocate with Product and Engineering to improve adoption.
• Travel up to 15% domestically and internationally.

Conocimientos

Customer Success

AI consulting

Technical advisory

Executive stakeholder communication

Herramientas

Jira

Confluence

Rovo Studio

Google Drive

SharePoint

Slack

GitHub

Descripción del empleo

Atlassian is seeking a Senior Customer Success Architect (AI) to join the Sales and Success team. You will lead time-boxed, co-built AI engagements from Rovo activation to measurable business value in production, and own repeatable methodologies.

You will design playbooks, enable teams, and collaborate with Product, Engineering, and Account teams to drive adoption at scale, with up to 15% travel.