AI Adoption Architect - Technical CSM

Atlassian; New York (NY); Presencial; USD 148.000 - 193.000; Jornada completa

Descripción de la vacante

Atlassian is seeking a Technical CSM (AI) within the Technical Adoption Success team to drive value realization for enterprise customers using the Rovo platform. You will lead time-boxed, co-built engagements from activation to production, designing AI agent solutions and configuring connectors while ensuring measurable adoption outcomes.

You will collaborate with Pre-Sales, Post-Sales, and Product teams to deliver scalable guidance and accelerate AI-driven transformation across Jira,

Formación

• 3-5 years in Customer Success or account management with enterprise SaaS.
• Experience with AI platforms and the Atlassian ecosystem (Jira, Confluence, Rovo) and building AI agents.
• Knowledge of enterprise workflows and cross-team collaboration; familiarity with third-party connectors.

Responsabilidades

• Manage enterprise AI adoption engagements from discovery to deployment.
• Design and configure AI agents and integrations with Jira/Confluence.
• Partner with Account Teams and CSMs to plan activation journeys and hand off for growth.
• Travel up to 15% domestically and internationally.

Conocimientos

Customer success management

Account management

Communication

Product mindset

Herramientas

Jira

Confluence

Rovo Studio

Descripción del empleo

Atlassian is seeking a Technical CSM (AI) within the Technical Adoption Success team to drive value realization for enterprise customers using the Rovo platform. You will lead time-boxed, co-built engagements from activation to production, designing AI agent solutions and configuring connectors while ensuring measurable adoption outcomes.

You will collaborate with Pre-Sales, Post-Sales, and Product teams to deliver scalable guidance and accelerate AI-driven transformation across Jira,