Senior AECO Customer Advocate for Reliability

Autodesk, Inc; Washington (District of Columbia); On-site; USD 95,000 - 169,000; Full time

Benefits offered by this job

Benefits in the U.S.

Salary transparency

Job summary

Autodesk Customer Technical Success is seeking a Sr. Customer Advocate, AECO to identify systemic customer problems and drive measurable outcomes across Autodesk's AECO portfolio.

You will synthesize evidence, engage stakeholders, and influence Product, Engineering, and leadership teams to reduce customer pain and improve productivity at scale. This role emphasizes Construction and cross-functional collaboration with Product, Support, and Readiness teams, building structured listening and

Qualifications

• 7+ years of experience leading complex, cross-functional initiatives in customer, technology, product, program, or business environments.
• Strong analytical judgment and pattern-recognition skills with evidence-based reasoning.
• Ability to influence senior leaders and cross-functional teams without direct authority.
• Excellent written, verbal, and visual storytelling to simplify complex problems for executives.
• Comfort working with data, analytics, and AI-assisted tools to inform decisions.

Responsibilities

• Establish and maintain a structured listening approach to identify systemic customer pain across AECO.
• Synthesize qualitative and quantitative evidence into a clear case for action with recommendations.
• Engage customers and internal partners to validate issues and test assumptions.
• Influence Product, Engineering, and senior partners by linking customer pain to priorities.
• Lead cross-functional collaboration to drive scalable action and measure impact.

Skills

Cross-functional leadership

Analytical judgment

Influence senior leaders

Storytelling

Data-driven decision making

Job description

Autodesk Customer Technical Success is seeking a Sr. Customer Advocate, AECO to identify systemic customer problems and drive measurable outcomes across Autodesk's AECO portfolio.

You will synthesize evidence, engage stakeholders, and influence Product, Engineering, and leadership teams to reduce customer pain and improve productivity at scale. This role emphasizes Construction and cross-functional collaboration with Product, Support, and Readiness teams, building structured listening and