Senior AECO Tech Advisory Lead

SupportFinity™; Portland (OR); Hybrid; USD 76,000 - 136,730; Full time

Benefits offered by this job

Health benefits

Financial benefits

Wellness programs

Job summary

SupportFinity™ is seeking a Technical Expert for Autodesk Customer Success to enhance enterprise customer outcomes and technical success. This role involves managing customer relations, providing technical assistance, and delivering coaching to drive product adoption.

The ideal candidate will possess a Bachelor's degree in an engineering discipline and have over 5 years of experience with Autodesk AECO products, particularly in large enterprise environments. The role emphasizes problem management and proactive customer engagement.

Qualifications

• 5+ years of experience supporting enterprise clients with Autodesk AECO products.
• Expertise in data exchange and workflow management.
• Experience presenting technical concepts to diverse audiences.

Responsibilities

• Establish relationships as a technical advisor for customer success.
• Provide technical recommendations based on analytics for enterprise customers.
• Manage delivery of coaching sessions to enhance customer adoption.

Skills

Autodesk AECO product support

Analytical skills

Project management

Technical consulting

Education

Bachelor's degree in Engineering

Tools

Autodesk Revit

Autodesk Navisworks

Autodesk AutoCAD

Job description

SupportFinity™ is seeking a Technical Expert for Autodesk Customer Success to enhance enterprise customer outcomes and technical success. This role involves managing customer relations, providing technical assistance, and delivering coaching to drive product adoption.

The ideal candidate will possess a Bachelor's degree in an engineering discipline and have over 5 years of experience with Autodesk AECO products, particularly in large enterprise environments. The role emphasizes problem management and proactive customer engagement.