Senior AECO Customer Advocate & Reliability Strategist

Able Too Work; Denver (CO); Hybrid; USD 95,000 - 169,000; Full time

Job summary

Autodesk is seeking a Sr. Customer Advocate, AECO to identify systemic customer problems, shape the case for action, and influence decisions that improve customer and product outcomes at scale.

The role emphasizes Construction, while spanning AECO portfolio and cross-functional collaboration across Product, Engineering, and Support teams. You will build structured listening across AECO, translate signals into actionable priorities, and drive measurable improvements in customer reliability and

Qualifications

• 7+ years of experience leading complex, cross-functional initiatives in customer, technology, product, program, or business environments.
• Strong analytical judgment and pattern-recognition skills; synthesize evidence for informed POV.
• Demonstrated ability to influence senior leaders and cross-functional teams without direct authority.
• Strong written, verbal, and visual storytelling skills for product/executive audiences.
• Ability to prioritize a limited number of high-impact issues amid competing demands.
• Comfort with data, analytics, and AI-assisted tools to investigate signals.
• Ability to build product and technical context across a broad portfolio.
• Collaborative, low-ego leadership style with curiosity and boundary-crossing mindset.

Responsibilities

• Establish a structured listening approach to identify systemic AECO customer pain early.
• Develop context to investigate issues across a broad AECO portfolio with emphasis on Construction.
• Engage customers and internal partners to validate issues and deepen understanding.
• Synthesize evidence into a clear case for action, including impact and next steps.
• Connect patterns across issues and workflows to inform prioritization across products.
• Drive cross-functional changes by aligning stakeholders and ownership; manage dependencies.
• Influence Product, Engineering, and senior partners with evidence-based perspectives.
• Turn decisions into scalable actions with guidance and improvements to supportability.
• Follow prioritized issues through to closure and measure impact on productivity and readiness.

Skills

Program leadership

Analytics

Influence senior leaders

Storytelling

Prioritization

Data analytics

Product context

Collaboration

Job description

Autodesk is seeking a Sr. Customer Advocate, AECO to identify systemic customer problems, shape the case for action, and influence decisions that improve customer and product outcomes at scale.

The role emphasizes Construction, while spanning AECO portfolio and cross-functional collaboration across Product, Engineering, and Support teams. You will build structured listening across AECO, translate signals into actionable priorities, and drive measurable improvements in customer reliability and