Senior Admin & Customer Service Specialist

City of Richmond, Virginia; Richmond (VA); On-site; USD 45,000 - 61,000; Full time

Job summary

The City of Richmond, Virginia, is seeking an Administrative Technician, Senior to perform daily clerical duties in the Administrative Office of the Department of Public Utilities. The role includes answering citizen inquiries, routing calls, logging mail, processing invoices, maintaining filing systems and Excel spreadsheets, and providing general administrative support.

Requirements include a High School Diploma or GED with at least three years of related clerical experience; an Associate’s

Qualifications

• High School Diploma or GED.
• Three years of related clerical or office support experience.
• Equivalent combination of training and experience accepted.

Responsibilities

• Answer incoming citizen/customer inquiries and route to the correct division.
• Log incoming mail and documents; maintain filing and records.
• Process invoices and maintain financial information in the system.
• Schedule conference rooms and maintain office templates/spreadsheets.

Skills

Entering data accurately

Maintaining confidentiality

Oral and written communication

Customer service

Data entry

English language and grammar

Office equipment operation

Education

High School Diploma or GED

Associate’s degree in business/ administration

Tools

Microsoft Word

Excel

Outlook

Job description

The City of Richmond, Virginia, is seeking an Administrative Technician, Senior to perform daily clerical duties in the Administrative Office of the Department of Public Utilities. The role includes answering citizen inquiries, routing calls, logging mail, processing invoices, maintaining filing systems and Excel spreadsheets, and providing general administrative support.

Requirements include a High School Diploma or GED with at least three years of related clerical experience; an Associate’s