Administrative Technician: Public Records & Service

City of Richmond, Virginia; Richmond (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Virginia Retirement System (VRS)

Language Incentive

Referral Bonus

Tuition Assistance Program

Job summary

The City of Richmond is seeking an Administrative Technician for the Central Records Unit. The role blends customer service at service windows with processing and maintaining police records, ensuring accuracy and timeliness.

You will assist the public, respond to inquiries, and use our records system to locate information while protecting confidential data. Candidates should excel in attention to detail, follow procedures, and multitask in a fast-paced environment.

Qualifications

• Proven ability to provide courteous customer service at public service windows and by phone.
• Ability to learn and apply records management system functions and follow procedures.
• Detail-oriented with accuracy and confidentiality in handling records.

Responsibilities

• Providing courteous, professional service at public service windows and by telephone; clarifying requests, locating information, and referring matters to the appropriate staff.
• Learning and using the records management system to search, retrieve, review, and process police records and related information.
• Reviewing reports and records for completeness, accuracy, and consistency; identifying missing information and discrepancies.
• Entering, updating, scanning, indexing, and maintaining records, files, and logs accurately.
• Handling confidential information and following access and retention procedures.

Skills

Public service

Data entry

Records management

Attention to detail

Verbal communication

Microsoft Word

Microsoft Excel

Microsoft Outlook

Data verification

Education

High School Diploma or GED

Tools

Records management system

Job description

The City of Richmond is seeking an Administrative Technician for the Central Records Unit. The role blends customer service at service windows with processing and maintaining police records, ensuring accuracy and timeliness.

You will assist the public, respond to inquiries, and use our records system to locate information while protecting confidential data. Candidates should excel in attention to detail, follow procedures, and multitask in a fast-paced environment.