CUSTOMER SERVICE SPECIALIST

City of Richmond, Texas; Richmond (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Health Savings Account (HSA)

Health Reimbursement Account (HRA)

Flexible Spending Account (FSA)

TMRS

voluntary 457 retirement savings

Paid Time Off

Job summary

City of Richmond is seeking a reliable Customer Service Specialist to help residents and commercial customers with utility accounts, billing inquiries, and payments. You will work under the Customer Service Manager to ensure accurate billing and meter reading, collaborating with admin and field staff to support city services.

Qualification requirements include a high school diploma, cash handling, 35 wpm typing, and a Texas driver’s license.

Qualifications

• Proven cash handling experience and accurate typing (35 wpm).
• At least 1 year in a customer service role handling customer services and/or information.
• Effective Spanish communication skills are a plus.
• Class "C" Texas Driver's License.

Responsibilities

• Oversee utility billing and meter reading functions and act as a primary customer service contact.
• Assist residents and commercial customers with inquiries and payments in a professional manner.
• Coordinate with administration and field staff to execute duties and resolve issues.
• Maintain accurate billing, payment, and customer accounting records.
• Identify and troubleshoot problematic meters and provide analyses and reporting.

Skills

Customer service

Typing 35 wpm

Cash handling

Spanish (bonus)

General bookkeeping

Education

High school diploma or equivalent

Job description

POSITION DESCRIPTION

Join the City of Richmond as a valued Customer Service Specialist! Each day offers exciting challenges and the opportunity to work collaboratively, united in continuing Richmond's legacy as a wonderful place for employees, citizens, and visitors to work, play, and live.

We are proud of our core values, which our employees embody as PRIDE: Professionalism, a focus on Results, Integrity, Dedication, and Empathy.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Health Savings Account (HSA)
• Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• TMRS
• voluntary 457 retirement savings
• Paid Time Off

We are seeking a reliable, detail-oriented, and customer-focused Customer Service Specialist to join our team. In this role, you will serve as the primary point of contact for residents and commercial customers, providing compassionate, accurate, and professional assistance with utility accounts, billing inquiries, and payments.

SUMMARY OF DUTIES

Under the direct supervision of the Customer Service Manager, the Customer Service Specialist is responsible for overseeing all utility billing and meter reading functions, as well as playing a key customer service role, including dealing with difficult customer inquiries and problems. The position will also coordinate closely with administration and field staff in the execution of his or her duties. Other responsibilities include ensuring the integrity of the City's billing and meter reading systems and processes, including maintaining accurate billing, payment, and customer accounting records; identifying and troubleshooting problematic meters; managing service requests; and developing analyses and reporting for City staff.

MINIMUM QUALIFICATIONS

High school diploma or equivalent

• Must be proficient in the use of computer equipment; cash handling experience; typing skills of 35wpm with a high degree of accuracy; 10-key by touch with accuracy and speed
• A minimum of (1) one-year experience in a customer service function providing services and/or information to customers, which involved cash collecting or general bookkeeping
• Effective Spanish communication skills are a plus
• Class "C" Texas Driver's License.

ADDITIONAL INFORMATION

Offers of employment are contingent upon the results of a pre-employment controlled substance screening, physical examination, and background check, which may include a criminal history report, driver's license verification, State fingerprint screening, and/or credit history check.

Equal Opportunity Employer Drug-Free Workplace