CUSTOMER SERVICE SPECIALIST

City of Richmond, Virginia; Richmond (TX); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Health Savings Account (HSA)

Health Reimbursement Account (HRA)

Flexible Spending Account (FSA)

TMRS

Voluntary 457 plan

Paid Time Off

Résumé du poste

City of Richmond is seeking a Customer Service Specialist to serve residents and commercial customers, handling utility accounts, billing inquiries, and payments with accuracy and care. You will work under the Customer Service Manager to ensure smooth operations and exceptional service.

The role involves overseeing billing and meter reading, collaborating with administration and field staff, and maintaining precise customer accounting records.

Qualifications

• Proficient with computer equipment and basic office software.
• Cash handling experience with accuracy.
• Typing 35 wpm with high accuracy.
• 10-key by touch with speed and accuracy.
• Spanish communication skills are a plus.

Responsabilités

• Oversee utility billing and meter reading functions and customer service.
• Coordinate with administration and field staff in daily duties.
• Maintain accurate billing, payment, and customer accounting records.
• Identify and troubleshoot problematic meters.
• Develop analyses and reporting for City staff.

Connaissances

Cash handling

Typing 35 wpm

10-key by touch

Computer skills

Spanish communication (plus)

Formation

High school diploma or equivalent

Description du poste

Position Description

Join the City of Richmond as a valued Customer Service Specialist! Each day offers exciting challenges and the opportunity to work collaboratively, united in continuing Richmond's legacy as a wonderful place for employees, citizens, and visitors to work, play, and live. We are proud of our core values, which our employees embody as PRIDE: Professionalism, a focus on Results, Integrity, Dedication, and Empathy. We offer great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account (HSA), Health Reimbursement Account (HRA), Flexible Spending Account (FSA), TMRS, and voluntary 457 retirement savings, in addition to Paid Time Off. We are seeking a reliable, detail-oriented, and customer-focused Customer Service Specialist to join our team. In this role, you will serve as the primary point of contact for residents and commercial customers, providing compassionate, accurate, and professional assistance with utility accounts, billing inquiries, and payments. If you thrive in an occasionally fast-paced, dynamic environment and take pride in delivering exceptional service while maintaining high financial precision.

SUMMARY OF DUTIES

Under the direct supervision of the Customer Service Manager, the Customer Service Specialist is responsible for overseeing all utility billing and meter reading functions, as well as playing a key customer service role, including dealing with difficult customer inquiries and problems. The position will also coordinate closely with administration and field staff in the execution of his or her duties. Other responsibilities include ensuring the integrity of the City's billing and meter reading systems and processes, including maintaining accurate billing, payment, and customer accounting records; identifying and troubleshooting problematic meters; managing service requests; and developing analyses and reporting for City staff.

Minimum Qualifications

High school diploma or equivalent

• Must be proficient in the use of computer equipment; cash handling experience; typing skills of 35wpm with a high degree of accuracy; 10-key by touch with accuracy and speed
• A minimum of (1) one-year experience in a customer service function providing services and/or information to customers, which involved cash collecting or general bookkeeping
• Effective Spanish communication skills are a plus
• Class "C" Texas Driver's License.

Equal Opportunity Employer Drug-Free Workplace