Senior ADA Reasonable Accommodation Case Manager

CVS Health; United States; Remote; USD 47,000 - 112,000; Full time

Job summary

CVS Health is seeking a Senior Reasonable Accommodation Case Manager to oversee ADA/ADAAA compliance and manage accommodation requests across multiple states. This individual contributor role focuses on timely, employee-centered solutions while aligning with policy, legal requirements, and business needs.

You will partner with HR, Legal, and managers to assess medical documentation, determine essential functions, and implement reasonable accommodations that enable employees to perform their

Qualifications

• 3+ years of experience in HR, Employee Relations, or ADA/Reasonable Accommodation administration.
• Strong knowledge of ADA, ADAAA, FMLA, and relevant state disability and leave laws.
• Experience managing complex accommodation cases in a large, multi-state organization.
• Exceptional communication, analytical, and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

Responsibilities

• Manage the end-to-end reasonable accommodation process to include, individualized case assessment, interactive discussions, documentation, and implementation.
• Conduct individualized assessments to determine the essential functions of roles and identify reasonable accommodations that do not create undue hardship.
• Partner with colleagues, managers, HR, and Legal to facilitate timely and appropriate accommodations.
• Provide expert guidance and coaching to HR and business leaders on ADA/ADAAA compliance and best practices.
• Review and analyze medical documentation to determine functional limitations and job-related restrictions.
• Provide expert guidance and coaching to HR and business leaders on ADA/ADAAA compliance and best practices.
• Review and analyze medical documentation to determine functional limitations and job-related restrictions.
• Champion and promote a positive employee relations climate, providing appropriate counsel and support to ensure that any Reasonable Accommodation processes are delivered to maximize the colleague and manager experience.
• Ensure compliance with federal, state, and local disability laws, and maintain thorough, accurate, and confidential case documentation.

Skills

HR experience

ADA/ADAAA knowledge

Communication skills

Problem-solving

Confidentiality

Organizational skills

Education

Bachelor’s degree in HR or related field

Tools

Workday

ServiceNow

Job description

CVS Health is seeking a Senior Reasonable Accommodation Case Manager to oversee ADA/ADAAA compliance and manage accommodation requests across multiple states. This individual contributor role focuses on timely, employee-centered solutions while aligning with policy, legal requirements, and business needs.

You will partner with HR, Legal, and managers to assess medical documentation, determine essential functions, and implement reasonable accommodations that enable employees to perform their