Senior Account Specialist: Customer Success & Solutions

Moove NA Distribution Holdings, Inc; Pennsylvania, United States, Northern America, Americas; Híbrido; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Moove NA Distribution Holdings, Inc is seeking an Account Specialist to proactively engage with customers, identify issues, and collaborate with internal teams to address needs.

You will strengthen relationships, analyze customer journeys, and lead escalation workflows while coordinating cross-functionally to drive satisfaction and long-term loyalty. The role requires strong problem-solving and communication skills to align sales growth with operational capacity.

Formación

• Bachelor's degree with 3–5 years related experience or training.
• Ability to read, analyze, and interpret general business materials.
• Proficient with Word, Excel and PowerPoint.

Responsabilidades

• Provide exceptional customer service and address inquiries.
• Coordinate with internal teams to resolve issues and improve processes.
• Manage relationships to promote retention and loyalty.
• Lead cross-functional meetings to address complex customer needs.
• Oversee order management and escalation workflows to ensure timely resolution.

Conocimientos

Customer Service

Interpersonal

Oral Communication

Teamwork

Business Acumen

Ethics

Planning/Organizing

Educación

Bachelor's degree + 3-5 years experience

Herramientas

Microsoft Word

Excel

PowerPoint

Descripción del empleo

Moove NA Distribution Holdings, Inc is seeking an Account Specialist to proactively engage with customers, identify issues, and collaborate with internal teams to address needs.

You will strengthen relationships, analyze customer journeys, and lead escalation workflows while coordinating cross-functionally to drive satisfaction and long-term loyalty. The role requires strong problem-solving and communication skills to align sales growth with operational capacity.