Senior Customer Service & Accounts Specialist

Motion; Cedar Rapids (IA); On-site; USD 32,000 - 52,000; Full time

Job summary

Motion is seeking a customer-focused professional to manage order intake, pricing discussions, and support for customers across diverse industries. You will build strong relationships, coordinate with inventory and suppliers, and ensure timely order fulfillment.

Ideal candidates bring excellent communication, negotiation skills, and attention to detail, with experience in a fast-paced sales support role.

Qualifications

• Typically requires a high school diploma or GED.
• Five (5) or more years of related experience or an equivalent combination.

Responsibilities

• Places customer orders via telephone, fax, email, electronic methods, or walk in inquiries.
• Influences Motion gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Collaborate with stocking inventory management to meet customer requirements.
• Responsible for sourcing and purchasing products in branch inventory, distribution center inventory or supplier inventory.
• Expedites backorders and purchase orders to meet customer needs.
• Work directly with the customer to determine the most cost-effective shipping method for orders.
• May handle customer and supplier returns.
• May have dedicated account responsibility.
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• May be responsible for quality and/or safety in the branch.
• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.
• Performs other duties as assigned.

Skills

Communication skills

Multi-tasking

Computer skills

Negotiation

Product knowledge

Attention to detail

Education

High school diploma or GED

5+ years related experience

Job description

Motion is seeking a customer-focused professional to manage order intake, pricing discussions, and support for customers across diverse industries. You will build strong relationships, coordinate with inventory and suppliers, and ensure timely order fulfillment.

Ideal candidates bring excellent communication, negotiation skills, and attention to detail, with experience in a fast-paced sales support role.