Senior Account Manager – SaaS HR Solutions

iCIMS Middleware Test Company; Matawan (NJ); Presencial; USD 65 000 - 95 000; Tempo integral

Resumo da oferta

iCIMS is seeking a Manager in the Account Services Department to work closely with customers, ensuring their needs and expectations are met. The role demands strong ASP systems knowledge, excellent interpersonal and communication skills, and a proven ability to manage multiple accounts.

Responsibilities include leading client communications, identifying opportunities for additional products, participating in sales presentations, and driving renewals.

Qualificações

• Bachelor degree with strong academic track record.
• Experience with client relations and HR systems or software projects is a plus.
• Strong verbal and written communication and presentation skills.
• Ability to manage multiple accounts with minimal supervision.

Responsabilidades

• Communicate best and most efficient methods of utilizing iCIMS products to customers.
• Identify customer needs and opportunities to upsell additional products and services.
• Participate in sales presentations via conference calls, on-site meetings, and client surveys.
• Collaborate with Marketing to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work toward a 100% renewal rate.
• Handle escalated customer issues.

Conhecimentos

ASP knowledge

Interpersonal skills

Account management

Presentation skills

Renewal management

Formação académica

Bachelor's degree

Ferramentas

Internet Explorer

Windows OS

Descrição da oferta de emprego

iCIMS is seeking a Manager in the Account Services Department to work closely with customers, ensuring their needs and expectations are met. The role demands strong ASP systems knowledge, excellent interpersonal and communication skills, and a proven ability to manage multiple accounts.

Responsibilities include leading client communications, identifying opportunities for additional products, participating in sales presentations, and driving renewals.