Senior Account Manager (Remote, Denver)

Blacksmith Agency LLC; Denver (CO); Remote; USD 90,000 - 140,000; Full time

Job summary

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web for marketing-led brands. As Senior Account Manager you own an established book of recurring agency clients and drive retention, renewals and growth.

You will collaborate with the sales, strategy and delivery teams to upsell projects, maintain a single client voice, and manage a seven-figure annual quota across retention and upsells. This is a full-time remote role.

Qualifications

• Experience managing a book of agency clients in marketing or digital services.
• Track record of retaining clients and upselling work with measurable results.
• Able to handle a quota and forecast revenue.
• Excellent communication with senior client stakeholders.

Responsibilities

• Retain and renew existing clients across your book.
• Identify and win expansion projects inside clients' portfolios.
• Maintain one clear voice between client, strategists, and delivery teams.
• Manage seven-figure annual quota across retention and upsells.

Skills

Agency AM experience

Client relationship management

Quota carrying

Clear communication with senior StakeH

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Senior Account Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.