Agency Account Manager (Remote, Philadelphia)

Blacksmith Agency; Pennsylvania; Remote; USD 70,000 - 120,000; Full time

Job summary

Blacksmith Agency is a remote digital agency focusing on paid media, SEO, CRO and web for marketing-led brands. As Agency Account Manager, you own an established book of recurring clients, working with a sales team that wins new clients while you maintain and grow existing relationships.

You will preserve client trust, drive renewals, and upsell projects by collaborating with strategists and delivery teams to ensure a clear, unified voice for each client.

Qualifications

• Experience in agency account management (marketing, digital, creative or advertising) is required.
• Proven track record of retaining clients and upselling additional work.
• Comfort carrying a quota and clear communication with senior stakeholders.

Responsibilities

• Maintain retention across your book, manage renewals and early warning when accounts drift.
• Identify upsell opportunities and expand projects within each client.
• Meet a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present a single client voice.

Skills

Account management

Client relationships

Sales

Communication

Quota carrying

Education

Bachelor's degree in Marketing or Business

Tools

Sales CRM (Salesforce)

CRM (HubSpot)

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Agency Account Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.